Mortgage Adviser

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Flexible working

Professional development

Staff discounts

Job summary

Kiwi Mortgages Limited in Auckland CBD seeks a customer-focused Mortgage Adviser to help clients choose and apply for home loans.

You will assess financial needs, explain products and guide clients through paperwork, while building long-term relationships and contributing to revenue growth.

The role offers a competitive salary, flexible working arrangements, ongoing training, and opportunities for career progression within our growing team.

Qualifications

• NZ Certificate in Financial Services (Level 5) for Residential Property Lending is required.
• Experience in mortgage advising or broking within financial services.
• Strong knowledge of mortgage products and the home loan process.
• Excellent communication and ability to explain complex concepts.

Responsibilities

• Meet with clients to understand financial circumstances and borrowing needs.
• Assess eligibility and recommend suitable mortgage solutions.
• Prepare loan applications and supporting documentation.
• Explain terms, rates, and repayment options clearly to clients.
• Maintain accurate client records and comply with regulations.
• Liaise with lenders, solicitors, valuers, and others to facilitate processing.

Skills

Mortgage knowledge

Client focus

Regulatory compliance

Communication skills

Sales experience

Education

NZ Certificate in Financial Services (Level 5)

Job description

About us

Kiwi Mortgages Limited is a leading mortgage provider in New Zealand, dedicated to making home ownership accessible and affordable for Kiwi families. We pride ourselves on our customer-centric approach, expert guidance, and innovative lending solutions. Our team of experienced professionals is committed to delivering exceptional service and building long-term relationships with our clients. We foster a culture of collaboration, continuous learning, and professional excellence.

About the role

We are seeking a motivated and customer-focused Mortgage Adviser to join our team at our Auckland CBD office on a full-time basis. In this role, you will be at the heart of helping Kiwis achieve their property ownership dreams. You will work directly with clients to assess their financial needs, recommend suitable mortgage products, and guide them through the application process. This position is crucial to our business, as you will be responsible for building strong client relationships whilst driving our revenue growth and maintaining our reputation for excellence in the mortgage industry.

Key responsibilities

• Meet with prospective and existing clients to understand their financial circumstances, property goals, and borrowing requirements
• Assess client eligibility for various mortgage products and recommend suitable solutions tailored to their needs
• Prepare detailed loan applications and supporting documentation for submission to lenders
• Explain mortgage terms, conditions, interest rates, and repayment options in a clear and professional manner
• Maintain comprehensive and accurate client records in compliance with regulatory requirements
• Liaise with lenders, solicitors, valuers, and other third parties to facilitate smooth loan processing
• Provide ongoing support to clients throughout the mortgage application and settlement process
• Identify opportunities to cross-sell additional financial products and services
• Stay informed about current mortgage products, interest rates, and industry trends
• Achieve agreed mortgage origination targets and contribute to team performance goals

What we’re looking for

• New Zealand Certificate in Financial Services (Level 5) (Residential Property Lending) qualified
• Demonstrated experience in mortgage advising, mortgage broking, or a related role within the financial services industry
• Strong knowledge of mortgage products, lending criteria, and the home loan application process
• Excellent communication and interpersonal skills, with the ability to explain complex financial concepts to clients
• Proficiency in computer systems and mortgage broking software platforms
• A thorough understanding of relevant financial services laws and regulations, including the Financial Markets Conduct Act 2013
• Strong organisational and time management abilities with the capacity to manage multiple client files simultaneously
• A commitment to providing exceptional customer service and building lasting client relationships
• Proven sales ability and a track record of achieving targets
• Professional integrity and a genuine desire to act in clients' best interests

What we offer

At Kiwi Mortgages Limited, we recognise that attracting and retaining top talent requires offering meaningful benefits and opportunities for growth. We offer a competitive salary package commensurate with experience, as well as performance-based incentives that reward your success.

Our team enjoys flexible working arrangements where possible, allowing for a healthy work-life balance. We are committed to your professional development and provide access to ongoing training, industry conferences, and pathways for career progression within our growing organisation. We foster a supportive team environment where collaboration and knowledge-sharing are valued. Additional benefits include staff discounts on our mortgage products and services, and support for maintaining your professional qualifications and licences. We encourage applications from all candidates and are committed to creating an inclusive workplace where diverse backgrounds and experiences are celebrated.