Mortgage Support Specialist

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 45,000 - 60,000; Full time

Job summary

Haven in Auckland is seeking a Mortgage Support Specialist to join our mortgage team. You will support mortgage advisers by submitting and tracking home loan applications and handling client documentation with precision.

The ideal candidate has 2–3 years in a detail-oriented admin role, strong communication, and experience with CRM systems. You’ll work in a fast-paced environment and help ensure compliant, efficient lending experiences for clients.

Qualifications

• Minimum 2–3 years in an administrative role with detail and compliance focus.
• Experience handling high-volume paperwork with accuracy.
• Excellent communication and rapport-building skills.
• Experience using CRM systems.
• Ability to meet deadlines and maintain high attention to detail.

Responsibilities

• Submit and track home loan applications
• Collate, verify and organise required client documentation
• Maintain a sound understanding of the mortgage market and its regulations
• Conduct pre-submission quality control checks to ensure documentation meets lender guidelines and regulatory standards
• Be the primary contact for our Mortgage Advisers to help resolve queries promptly
• Handle administrative queries and workflows

Skills

CRM systems

Administrative support

Attention to detail

Communication

Teamwork

Tools

Microsoft Office

CRM software

Job description

Haven is one of New Zealand's leading financial advisory firms where we support our clients in navigating life’s biggest moments. Our nationwide network of advisers has supported over 40,000 Kiwis to secure their future by putting them at the center of everything we do.

As we continue to grow our mortgage team, an exciting new opportunity has just come up for an organised, detail-driven and proactive Mortgage Support Specialist to join Haven's Auckland office.

If you have experience in seamless administration, compliance management and file processing from application through to settlement we want to hear from you! You will work closely with our Mortgage Advisers to support the delivery of an efficient lending experience for our valued clients.

About the role:

Submit and track home loan applications

Collate, verify and organise required client documentation

Maintain a sound understanding of the mortgage market and its regulations

Conduct pre-submission quality control checks to ensure documentation meets lender guidelines and regulatory standards

Be the primary contact for our Mortgage Advisers to help resolve queries promptly

Handle administrative queries and workflows

About you:

Ideally, you have a minimum of 2-3 years' experience in an administrative role that was detail and compliance oriented. If you have this experience in a similar industry, that's a huge plus!

Demonstrated track record in handling high volume paperwork with high accuracy

Excellent communication and rapport building skills

Experience in using CRM systems

High attention to detail and deadlines

Great team player

Applicants for this position should have unconditional working rights in New Zealand.

Haven is committed to strong diversity and inclusive hiring where we embed a culture of progress and an ecosystem of mutual respect for everyone in our teams