Medical Receptionist - Ōrākei

Tend; Ōrākei; On-site; NZD 42,000 - 62,000; Full time

Job summary

Tend's Ōrākei clinic in Auckland is seeking an experienced medical receptionist to join our Customer Experience Team. You will be the calm, knowledgeable voice for patients, helping manage appointments and coordinating with clinical and non-clinical staff to deliver a seamless patient experience.

We're transforming primary care in New Zealand by blending technology with genuine human connection. This role focuses on making patients feel seen and supported, while upholding high standards of

Qualifications

• Substantial medical reception experience and still love what you do.
• Build relationships, not just fill seats.
• Calm under pressure because you know your team has your back.
• You care about patients while maintaining efficiency and high standards.
• You can defuse tension with empathy instead of authority.
• You find satisfaction in getting details right and making someone's day better.

Responsibilities

• Be the anchor point for patients across one of our Auckland GP practices.
• Coordinate complex schedules while making it look effortless.
• Leverage our tech platform to reduce busy work and focus on people.
• Collaborate with clinical teams who value your expertise.
• Handle difficult conversations with grace.
• Contribute ideas that improve patient experiences and workflows.

Skills

Medical reception experience

Relationship building

Calm under pressure

Empathy

Job description

Our Ōrākei clinic was born from the moemoea (vision) of some of the kuia and kaumātua from Ngāti Whātua Ōrākei to create a place of manaaki (care), where whānau and the wider community feel supported, valued, and empowered with regards to their hauora (health and well-being).

Tend is proud to continue this legacy and commitment to health and well-being, guided by the Māori values of manaakitanga, whānaungatanga, tino rangatiratanga.

This role is pivotal to our Customer Experience Team. You will be delivering outstanding customer service and support, leading to better health outcomes for our community. You will work closely with our clinical and non-clinical teams on all aspects of delivering and improving great customer experience.

Why this role is different

We're transforming primary care in New Zealand by blending cutting-edge technology with genuine human connection. While our app handles the routine stuff, you handle what matters - the moments when someone needs reassurance, clarity, or simply to be heard.

This isn't about choosing between modern healthcare and personal touch. At Tend, you get both.

The reality of this role

You'll be the anchor point for patients across one of our Auckland GP practices. That means:

• Being the calm, knowledgeable voice when patients are stressed or confused
• Orchestrating complex schedules while making it look effortless
• Using our tech platform to eliminate busy work, so you can focus on people
• Collaborating with clinical teams who value and respect your expertise
• Handling difficult conversations with grace (yes, even on Mondays)
• Contributing ideas that actually get implemented - because you see things others miss

You're right for this if you:

• Have substantial medical reception experience and still love what you do
• Stay in roles because you build relationships, not just fill seats
• You are calm under pressure because you know your team has your back.
• You care about patients but also about doing things efficiently and to a high standard
• Can defuse tension with empathy rather than authority
• Find satisfaction in getting the details right AND making someone's day better
• Want to work somewhere that's professionalising and elevating reception work
• Believe healthcare should feel accessible, not intimidating

What sets you apart:

You've likely been the receptionist other practices try to poach. You're the one doctors specifically thank. Patients remember you. Not because you're trying to be memorable, but because you genuinely care about getting it right for them.

What we offer:

You’ll join a team that’s actively reshaping New Zealand healthcare. Your voice matters here - from improving workflows to designing better patient experiences. We invest in your development because we know exceptional reception work requires real skill.