Medical Receptionist - Tauranga

Tend Health Ltd; Bay of Plenty; On-site; NZD 42,000 - 60,000; Part time

Job summary

Tend Health Ltd in Tauranga is seeking medical receptionists for a 0.8 FTE role across all Tend clinics in Tauranga, including Greerton, Bethlehem, South City and Pāpāmoa. You’ll be the calm, knowledgeable voice for patients and help manage scheduling and admin using our technology platform.

Join a team transforming primary care in New Zealand by blending compassionate patient care with modern workflows, aiming to make healthcare accessible and efficient.

Qualifications

• Substantial medical reception experience.
• Ability to build relationships with patients and teams.
• Remain calm under pressure in busy clinic environments.
• Show empathy and clear communication with patients.
• Attention to detail in scheduling and admin tasks.

Responsibilities

• Be the calm, knowledgeable voice for patients.
• Coordinate complex schedules across multiple clinics.
• Utilise our tech platform to reduce busy work.
• Collaborate with clinical teams to support care delivery.
• Handle difficult conversations with grace.
• Suggest improvements to workflows and processes.

Skills

Medical reception experience

Relationship building

Calm under pressure

Empathy

Attention to detail

Job description

Our Tauranga team is growing again! At Tend, we’re looking for medical receptionists who see the profound impact of their work - professionals who understand that the difference between a good day and a bad day for a patient often starts with you. This role is a 0.8FTE role (4 days per week). You will be required to work across all clinics in Tauranga, including Greerton, Bethlehem, South City and Pāpāmoa.

Why this role is different

We’re transforming primary care in New Zealand by blending cutting‑edge technology with genuine human connection. While our app handles the routine stuff, you handle what matters - the moments when someone needs reassurance, clarity, or simply to be heard.

This isn’t about choosing between modern healthcare and personal touch. At Tend, you get both.

The reality of this role

• Being the calm, knowledgeable voice when patients are stressed or confused
• Orchestrating complex schedules while making it look effortless
• Using our tech platform to eliminate busy work, so you can focus on people
• Collaborating with clinical teams who value and respect your expertise
• Handling difficult conversations with grace (yes, even on Mondays)
• Contributing ideas that actually get implemented - because you see things others miss

You're right for this if you:

• Have substantial medical reception experience and still love what you do
• Stay in roles because you build relationships, not just fill seats
• You are calm under pressure because you know your team has your back.
• You care about patients but also about doing things efficiently and to a high standard
• Can defuse tension with empathy rather than authority
• Find satisfaction in getting the details right AND making someone's day better
• Want to work somewhere that’s professionalising and elevating reception work
• Believe healthcare should feel accessible, not intimidating

What sets you apart

You’ve likely been the receptionist other practices try to poach. You’re the one doctors specifically thank. Patients remember you. Not because you’re trying to be memorable, but because you genuinely care about getting it right for them.

What we offer

You’ll join a team that’s actively reshaping New Zealand healthcare. Your voice matters here – from improving workflows to designing better patient experiences. We invest in your development because we know exceptional reception work requires real skill.