Medical Receptionist - Ōrākei

Tend; Auckland; On-site; NZD 28,000 - 36,000; Full time

Job summary

Tend in Auckland is transforming primary care by blending technology with genuine human connection. You will be the anchor point for patients across the GP practice, delivering thoughtful, efficient reception and coordinating schedules with care and clarity.

Join a team that values manaakitanga and whānaungatanga, and help shape patient experiences as Tend reshapes New Zealand healthcare. Your empathy and organisational skills will make a real difference daily.

Qualifications

• Substantial medical reception experience and strong people skills.
• Ability to manage calendars and coordinate with clinical teams.

Responsibilities

• Be the calm, knowledgeable voice for patients.
• Coordinate complex appointment schedules and patient flow.
• Collaborate with clinical and non-clinical teams to improve patient experiences.

Skills

Medical reception experience

Job description

Our Ōrākei clinic was born from the moemoea (vision) of some of the kuia and kaumātua from Ngāti Whātua Ōrākei to create a place of manaaki (care), where whānau and the wider community feel supported, valued, and empowered with regards to their hauora (health and well-being).

Tend is proud to continue this legacy and commitment to health and well-being, guided by the Māori values of manaakitanga, whānaungatanga, tino rangatiratanga.

This role is pivotal to our Customer Experience Team. You will be delivering outstanding customer service and support, leading to better health outcomes for our community. You will work closely with our clinical and non-clinical teams on all aspects of delivering and improving great customer experience.

Why this role is different

We're transforming primary care in New Zealand by blending cutting-edge technology with genuine human connection. While our app handles the routine stuff, you handle what matters - the moments when someone needs reassurance, clarity, or simply to be heard.

This isn't about choosing between modern healthcare and personal touch. At Tend, you get both.

The reality of this role

You'll be the anchor point for patients across one of our Auckland GP practices. That means:

• Being the calm, knowledgeable voice when patients are stressed or confused

• Orchestrating complex schedules while making it look effortless

• Using our tech platform to eliminate busy work, so you can focus on people

• Collaborating with clinical teams who value and respect your expertise

• Handling difficult conversations with grace (yes, even on Mondays)

• Contributing ideas that actually get implemented - because you see things others miss

You're right for this if you:

• Have substantial medical reception experience and still love what you do

• Stay in roles because you build relationships, not just fill seats

• You are calm under pressure because you know your team has your back.

• You care about patients but also about doing things efficiently and to a high standard

• Can defuse tension with empathy rather than authority

• Find satisfaction in getting the details right AND making someone's day better

• Want to work somewhere that's professionalising and elevating reception work

• Believe healthcare should feel accessible, not intimidating

What sets you apart:

You've likely been the receptionist other practices try to poach. You're the one doctors specifically thank. Patients remember you. Not because you're trying to be memorable, but because you genuinely care about getting it right for them.

What we offer:

You'll join a team that's actively reshaping New Zealand healthcare. Your voice matters here - from improving workflows to designing better patient experiences. We invest in your development because we know exceptional reception work requires real skill.