Healthcare Reception & Patient Experience Lead

Tend; Ōrākei; On-site; NZD 42,000 - 62,000; Full time

Job summary

Tend's Ōrākei clinic in Auckland is seeking an experienced medical receptionist to join our Customer Experience Team. You will be the calm, knowledgeable voice for patients, helping manage appointments and coordinating with clinical and non-clinical staff to deliver a seamless patient experience.

We're transforming primary care in New Zealand by blending technology with genuine human connection. This role focuses on making patients feel seen and supported, while upholding high standards of

Qualifications

• Substantial medical reception experience and still love what you do.
• Build relationships, not just fill seats.
• Calm under pressure because you know your team has your back.
• You care about patients while maintaining efficiency and high standards.
• You can defuse tension with empathy instead of authority.
• You find satisfaction in getting details right and making someone's day better.

Responsibilities

• Be the anchor point for patients across one of our Auckland GP practices.
• Coordinate complex schedules while making it look effortless.
• Leverage our tech platform to reduce busy work and focus on people.
• Collaborate with clinical teams who value your expertise.
• Handle difficult conversations with grace.
• Contribute ideas that improve patient experiences and workflows.

Skills

Medical reception experience

Relationship building

Calm under pressure

Empathy

Job description

Tend's Ōrākei clinic in Auckland is seeking an experienced medical receptionist to join our Customer Experience Team. You will be the calm, knowledgeable voice for patients, helping manage appointments and coordinating with clinical and non-clinical staff to deliver a seamless patient experience.

We're transforming primary care in New Zealand by blending technology with genuine human connection. This role focuses on making patients feel seen and supported, while upholding high standards of