Patient Experience Lead – Medical Receptionist

Tend; Auckland; On-site; NZD 28,000 - 36,000; Full time

Job summary

Tend in Auckland is transforming primary care by blending technology with genuine human connection. You will be the anchor point for patients across the GP practice, delivering thoughtful, efficient reception and coordinating schedules with care and clarity.

Join a team that values manaakitanga and whānaungatanga, and help shape patient experiences as Tend reshapes New Zealand healthcare. Your empathy and organisational skills will make a real difference daily.

Qualifications

• Substantial medical reception experience and strong people skills.
• Ability to manage calendars and coordinate with clinical teams.

Responsibilities

• Be the calm, knowledgeable voice for patients.
• Coordinate complex appointment schedules and patient flow.
• Collaborate with clinical and non-clinical teams to improve patient experiences.

Skills

Medical reception experience

Job description

Tend in Auckland is transforming primary care by blending technology with genuine human connection. You will be the anchor point for patients across the GP practice, delivering thoughtful, efficient reception and coordinating schedules with care and clarity.

Join a team that values manaakitanga and whānaungatanga, and help shape patient experiences as Tend reshapes New Zealand healthcare. Your empathy and organisational skills will make a real difference daily.