Medical Receptionist - Tauranga

Tend Health Ltd; Tauranga; Vor Ort; NZD 42.000 - 54.000; Teilzeit

Zusammenfassung

Tend Health Ltd in Tauranga is hiring medical receptionists to support multiple clinics. This 0.8 FTE role (4 days per week) places you at the heart of patient care, coordinating bookings, triage calls, and front-desk workflows.

You’ll partner with clinical teams, ensure smooth patient journeys, and help modernise reception with our tech platform while preserving personal warmth. If you’re calm under pressure, relational, and committed to high standards, this is for you.

Qualifikationen

• Substantial medical reception experience.
• Ability to remain calm under pressure and manage patient flow.
• Comfort with coordinating across multiple clinics.

Aufgaben

• Be the calm, knowledgeable voice for patients when they are stressed or confused.
• Orchestrate complex schedules across Tauranga clinics.
• Utilise the tech platform to reduce busy work and focus on patient care.
• Collaborate with clinical teams to support efficient patient journeys.
• Handle difficult conversations with empathy and professionalism.
• Suggest ideas to improve reception workflows and patient experiences.

Kenntnisse

Medical reception experience

Patient communication

Organised scheduling

Tools

EHR systems

Jobbeschreibung

Our Tauranga team is growing again!

At Tend, we're looking for medical receptionists who see the profound impact of their work - professionals who understand that the difference between a good day and a bad day for a patient often starts with you. This role is a 0.8FTE role (4 days per week). You will be required to work across all clinics in Tauranga, including Greerton, Bethlehem, South City and Pāpāmoa.

Why this role is different

We're transforming primary care in New Zealand by blending cutting-edge technology with genuine human connection. While our app handles the routine stuff, you handle what matters - the moments when someone needs reassurance, clarity, or simply to be heard.

This isn't about choosing between modern healthcare and personal touch. At Tend, you get both.

The reality of this role

You'll be the anchor point for patients across our Tauranga GP practices. That means:

• Being the calm, knowledgeable voice when patients are stressed or confused
• Orchestrating complex schedules while making it look effortless
• Using our tech platform to eliminate busy work, so you can focus on people
• Collaborating with clinical teams who value and respect your expertise
• Handling difficult conversations with grace (yes, even on Mondays)
• Contributing ideas that actually get implemented - because you see things others miss

You're right for this if you:

• Have substantial medical reception experience and still love what you do
• Stay in roles because you build relationships, not just fill seats
• You are calm under pressure because you know your team has your back.
• You care about patients but also about doing things efficiently and to a high standard
• Can defuse tension with empathy rather than authority
• Find satisfaction in getting the details right AND making someone's day better
• Want to work somewhere that's professionalising and elevating reception work
• Believe healthcare should feel accessible, not intimidating

What sets you apart:

You've likely been the receptionist other practices try to poach. You're the one doctors specifically thank. Patients remember you. Not because you're trying to be memorable, but because you genuinely care about getting it right for them.

What we offer:

You'll join a team that's actively reshaping New Zealand healthcare. Your voice matters here - from improving workflows to designing better patient experiences. We invest in your development because we know exceptional reception work requires real skill.