Medical Receptionist - Galashiels

NHS Ayrshire & Arran; Roxburgh; On-site; NZD 43,000 - 56,000; Part time

Benefits offered by this job

Annual Leave (8 weeks pro rata)

NHS Pension

Job summary

Roxburgh Street Surgery is seeking a part-time Medical Receptionist to join our receptionist team. The role is 20 hours per week, typically Monday to Friday between 8am and 6pm, with some flexibility during holidays and busy periods.

The post includes 8 weeks pro rata annual leave and an NHS pension. You will greet patients, manage appointments and handle front-d desk duties in a confidential medical environment.

Qualifications

• Organisational skills to manage multiple tasks.
• Solid written and verbal communication skills.
• Experience with office software (word processing/spreadsheets).
• Ability to work independently and as part of a team.
• Empathy and confidentiality with patients.
• Experience in a medical/clinical setting is advantageous.

Responsibilities

• Greeting patients and assisting with check-in.
• Scheduling, cancelling and rearranging appointments.
• Answering phone calls and addressing inquiries.
• Maintaining accurate patient records and confidentiality.
• Processing registrations, prescriptions and payments.
• Handling emails and other administrative tasks.

Skills

Organisational skills

Communication skills

Office software experience

Teamwork

Empathy and confidentiality

Medical setting experience (advantage)

Tools

Word processing

Spreadsheets

Job description

ROXBURGH STREET SURGERY

Part-time Medical Receptionist – 20 hours per week

An opportunity has arisen for someone to join our Reception team at Roxburgh Street Surgery.

We pride ourselves in offering a friendly, confidential and efficient service for our patients.

An experienced person would be preferable but training would be available for anyone who we think has potential to thrive in our busy environment.

20 hours per week - Monday to Friday between 8am and 6pm

Flexibility required during holidays and busy times

8 weeks pro rata Annual Leave, NHS pension

£15.00 per hour

Duties

• Greeting patients upon arrival and assisting them with the check-in process.
• Scheduling, cancelling and rearranging appointments.
• Answering phone calls promptly, addressing inquiries, signposting patients to appropriate services or directing calls to staff members.
• Maintaining accurate patient records and ensuring confidentiality in compliance with data protection regulations.
• Processing prescriptions, patient registrations, insurance information, and payments as required.
• Handle administrative tasks such as filing, emails and managing correspondence.

Skills

• Organisational skills with attention to detail to manage multiple tasks.
• Solid written and verbal communication skills to interact with both patients and colleagues.
• Experience of office software applications, including word processing and spreadsheet programs.
• Ability to work independently as well as part of a team.
• Empathy and patience when dealing with patient queries and concerns whilst also maintaining patient confidentiality.
• Previous experience in an office or administrative role is advantageous, particularly within a medical setting.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.