Medical Receptionist / Clinic administrator

Aotearoa New Zealand Association of Social Workers; Whau; On-site; NZD 30,000 - 36,000; Part time

Job summary

Green Bay Physiotherapy is a friendly, established physiotherapy clinic in Green Bay seeking a Medical Receptionist / Clinic administrator to join our front-of-house team. The role is approximately 20 hours per week, combining a welcoming reception with professional admin and diary management.

You will handle enquiries, bookings, payments and patient records, coordinate with physiotherapists, and keep the reception area organized and welcoming in a busy clinic.

Qualifications

• Friendly, approachable and confident with people.
• Reliable, punctual and highly organised.
• Professional presentation and communication.
• Capable of multitasking in a busy front-of-house environment.
• Discreet with confidential patient information.

Responsibilities

• Welcoming patients and providing excellent customer service.
• Answering phone, email and general patient enquiries.
• Managing appointments and practitioner diaries.
• Processing payments and assisting with administration.
• Maintaining accurate patient information.
• Liaising with physiotherapists, patients and other healthcare staff.
• Keeping reception and waiting areas tidy and presentable.
• General administrative duties to keep the clinic running smoothly.

Skills

Customer service

Phone handling

Diary management

Data entry

Multitasking

Attention to detail

Confidentiality

Job description

Medical Receptionist / Clinic administrator

Working approximately 20 hours per week, you'll be the first person our patients speak to in this important front-of-house role within our clinic. You'll be warm and welcoming while maintaining high levels of organisation and professionalism.

Key responsibilities

• Welcoming patients and providing excellent customer service
• Answering telephone, email and general patient enquiries
• Managing appointments and practitioner diaries
• Processing payments and assisting with general accounts and administration
• Maintaining accurate patient information
• Liaising with physiotherapists, patients and other healthcare providers
• Keeping the reception and waiting areas organised and presentable
• General administrative duties required to keep a busy physiotherapy clinic running smoothly

About you

• Friendly, approachable and confident with people
• Reliable and punctual
• Highly organised with excellent attention to detail
• Professional in both presentation and communication
• Calm and capable when reception gets busy
• Comfortable answering phones and communicating with people from a wide range of backgrounds
• Confident using computers and able to learn new systems quickly
• Able to multitask and prioritise effectively
• Discreet and respectful when dealing with confidential patient information
• A positive team member who is also comfortable working independently

About us

Green Bay Physiotherapy is a friendly, established physiotherapy clinic in Green Bay with a supportive team environment.

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