Receptionist

KCP Physiotherapy; Wellington; On-site; NZD 25,000 - 33,000; Part time

Job summary

KCP Physiotherapy in Paraparaumu is seeking a part-time receptionist to cover 20 hours per week, with flexibility to cover Levin and Paraparaumu sites when staff are away and a 7am start on Friday mornings.

Roles include welcoming patients, handling calls and emails, booking and rescheduling appointments, receipting payments and assisting physiotherapists to deliver a high-quality, welcoming service. Training is provided.

Qualifications

• Excellent attention to detail, spelling and grammar.
• Strong communication skills and ability to build relationships.
• Calm, friendly presence in a fast-moving environment.

Responsibilities

• Greeting patients, gathering details and ensuring information is current and correct
• Answering phones and emails
• Booking patients for appointments
• Managing patient rebookings, cancellations and no-shows
• Receipting money and balancing daily takings
• Supporting physiotherapists to provide a quality experience to their patients
• Maintaining reception cleanliness
• General reception duties

Skills

Strong communication skills

Attention to detail

Calm presence

Friendly and approachable

Flexibility

Team player

Job description

KCP Physiotherapy has a part time permanent role available in its Paraparaumu clinic. Flexibility is key and non-negotiable in this role. Although there are set shifts, we are looking for someone who can provide cover for both our Levin (vehicle provided) and Paraparaumu sites when staff are sick or on leave. You will also need to be available for a 7am start on Friday mornings.

The role is 20 hours, spread throughout the week. There is the potential to increase hours in the future. Previous experience is preferred but full training will be given.

Key Responsibilities

• Greeting patients, gathering details and ensuring information is current and correct
• Answering phones and emails
• Booking patients for appointments
• Managing patient rebookings, cancellations and no-shows
• Receipting money and balancing daily takings
• Supporting physiotherapists to provide a quality experience to their patients
• Maintaining reception cleanliness
• General reception duties

About you

• ability to think on your feet
• be a calm presence in a fast moving environment
• a good sense of humour
• a peaceful presence that can make people feel at ease and welcomed
• excellent attention to detail, spelling and grammar
• always looking to add value to the people and place
• friendly and approachable with a desire to go above and beyond
• build strong relationships with other staff and patients
• strong communication skills