Medical Receptionist & Accounts Assistant

Alpha Recruitment - NZ; Ōrākei; Vor Ort; NZD 48.000 - 62.000; Vollzeit

Zusammenfassung

Alpha Recruitment - NZ is seeking a warm, organised Medical Receptionist & Accounts Assistant for a specialist oncology practice in Remuera, Auckland. The role is permanent and typically 32–40 hours per week, combining front-dest reception with accounts tasks to support patient care.

You will balance greeting patients with accounts work, ensuring accurate records while maintaining confidentiality and high service standards in a healthcare setting.

Qualifikationen

• Previous medical reception/medical administration experience.
• Strong organisational skills and attention to detail.
• Confidence communicating with a wide range of people.
• Solid computer skills and ability to learn new systems quickly.
• Basic accounts knowledge handling invoices and reconciliations.
• NZ citizenship or NZ residency required.

Aufgaben

• Medical reception: welcoming patients, answering calls, scheduling and recording messages.
• Patient administration: registering patients, maintaining records and processing referrals.
• Patient care and communication: informing patients of delays with empathy and professionalism.
• Accounts support: invoicing, processing payments, and reconciliations.
• Accounts payable: processing supplier invoices and statements.
• General administration: emails, mail, scanning documents, office supplies.
• Confidentiality and compliance: handling sensitive information with discretion.

Kenntnisse

Medical reception experience

Organisational skills

Communication skills

Computer skills

Accounts knowledge

Attention to detail

Confidentiality

Tools

Incisive PMS

Southern Cross claims handling

Jobbeschreibung

Medical Receptionist & Accounts Assistant

We are seeking a warm, organised and reliableMedical Receptionist & Accounts Assistant to join a specialist oncology practice in Remuera.

This is a varied, hands-on, permanent role, suitable for someone who enjoys working with people and is comfortable balancing reception duties with accounts support. The hours in this role are 32 - 40 hours per week.

As the first point of contact for patients, you will play an important part in creating a welcoming, supportive and professional experience for patients.

About the role

Working closely with the accounts manager, clinicians, nurses and administrative team, your responsibilities will include:

• Medical reception: Welcoming patients and visitors, answering telephone calls, managing appointments and recording messages accurately.
• Patient administration: Registering new patients, maintaining accurate patient records and ensuring referrals and clinical documents are processed and filed correctly.
• Patient care and communication: Keeping patients informed of delays, responding to enquiries with empathy and professionalism, and communicating patient needs to the appropriate team members.
• Accounts support: Preparing patient invoices, processing and receipting payments, assisting with patient account reconciliations and supporting debtor management.
• Accounts payable: Processing supplier invoices, receipts and statements, maintaining accurate records and assisting with reconciliations and payments.
• General administration: Monitoring and responding to emails, processing incoming and outgoing mail, scanning documents, maintaining office supplies and helping keep the practice running smoothly.
• Confidentiality and compliance: Handling sensitive patient and financial information with the utmost discretion and care.

About you

You will be a personable and proactive team player who understands the importance of delivering excellent service in a healthcare environment.

Ideally, you will bring:

• Previous medical reception/medical administration experience.
• Strong organisational skills and excellent attention to detail.
• Confidence communicating with a wide range of people in a friendly, calm and professional manner.
• Solid computer skills and the ability to learn new systems quickly.
• Basic accounts knowledge and confidence handling invoices, payments and reconciliations.
• A high level of accuracy, initiative and the ability to manage competing priorities.
• A compassionate, patient-focused approach and a genuine commitment to confidentiality.
• The flexibility to support the wider team when needed.
• Experience with health insurer claims (including Southern Cross) and Incisive practice management system would be an advantage, but is not essential.
• As this is a permanent position, NZ citizenship or NZ residency is required.

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