Receptionist Team Lead

Howick House Medical Ltd; Howick; Presencial; NZD 30.000 - 47.000; A tiempo parcial

Descripción de la vacante

Howick House Medical Ltd in Auckland's Howick area seeks an experienced Reception Team Lead to manage front-desk operations part-time. You will coach the reception team, balance workloads, and ensure accurate patient records while delivering a warm, efficient patient experience.

Reporting to the Practice Manager, you will oversee enrolments, billing processes, and contribute to continuous improvement initiatives to uphold our high standard of care.

Formación

• 3+ years' experience in a medical reception role within general practice or healthcare.
• Experience using Medtech Evolution.
• Proven experience leading, mentoring or coordinating a team.
• Strong attention to detail and accuracy.
• Confidence managing competing priorities in a busy environment.

Responsabilidades

• Leading, coaching and supporting the reception team day-to-day
• Managing reception workflows, team rosters and workload priorities
• Being the first point of contact for escalated patient enquiries and problem-solving
• Supporting patient enrolments, transfers and the accuracy of patient records
• Overseeing reception billing, banking and administrative processes
• Working alongside the Practice Manager to improve processes and implement new initiatives
• Supporting quality improvement programmes and practice accreditation activities
• Ensuring a professional, caring and efficient experience for every patient

Conocimientos

Team leadership

Customer service

Communication

Problem solving

Herramientas

Medtech Evolution

Descripción del empleo

Reception Team Lead | Howick House Medical

Lead Our Frontline Team and Help Shape Exceptional Patient Care

At Howick House Medical, we've been caring for the Howick community for more than 40 years. As a well-established and highly respected family medical centre, we're committed to providing outstanding healthcare and creating a welcoming experience for every patient who walks through our doors.

We're looking for an experienced Reception Team Lead to join our team on a permanent part-time basis, working 28.5 hours per week.

Hours of Work:

Monday: 8.30am - 2.30pm

Tuesday: 8.30am - 1.00pm

Thursday: 8.30am - 6.00pm

As the leader of our reception team, you'll play a pivotal role in ensuring the smooth running of the practice while helping create a positive experience for patients, visitors and staff. Working closely with the Practice Manager, you'll lead day-to-day operations, support continuous improvement initiatives, and help ensure our front-of-house service reflects the high standards our community has come to expect.

What You'll Be Responsible For

As Reception Team Lead, you'll balance hands-on reception duties with leadership responsibilities, including:

Leading, coaching and supporting the reception team day-to-day

Managing reception workflows, team rosters and workload priorities

Being the first point of contact for escalated patient enquiries and problem-solving

Supporting patient enrolments, transfers and the accuracy of patient records

Overseeing reception billing, banking and administrative processes

Working alongside the Practice Manager to improve processes and implement new initiatives

Supporting quality improvement programmes and practice accreditation activities

Ensuring a professional, caring and efficient experience for every patient

What You'll Bring

3+ years' experience in a medical reception role within general practice or healthcare

Previous experience using Medtech Evolution

Proven experience leading, mentoring or coordinating a team

Strong attention to detail and accuracy

Confidence managing competing priorities in a busy environment

About You

You're a proactive and people-focused leader who takes ownership, thrives in a fast-paced environment, supports others to succeed, and brings positivity, professionalism and initiative to delivering exceptional patient experiences, solving problems and continuously improving the way work gets done.

Applicants must have the legal right to live and work in New Zealand.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• How many years' experience do you have as a receptionist?
• How much notice are you required to give your current employer?
• What's your expected hourly rate?
• How many years' experience do you have as a team manager?
• Do you have experience preparing work rosters?
• How many years' experience do you have as a Patient Coordinator?
• How many years' experience do you have as a systems administrator?
• How many years' experience do you have as a Process Improvement Lead?