Medical Administrator/Receptionist

Aotearoa New Zealand Association of Social Workers; Levin; On-site; NZD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly remuneration

32–40 hours per week

Supportive team environment

Learning and development opportunities

Job summary

Tararua Medical Centre in Levin is seeking a friendly, organised Medical Administrator/Receptionist to be the first point of contact for patients and whānau, ensuring a welcoming and efficient experience while supporting day-to-day operations in a busy general practice.

The role includes greeting patients, handling calls, scheduling appointments, managing records, processing payments and routine administrative tasks, with training available for Indici.

Qualifications

• Previous experience in medical administration, reception or a similar healthcare environment.
• Excellent customer service and communication skills.
• A warm, approachable and professional manner.
• Strong organisational skills and attention to detail.
• The ability to manage competing priorities in a busy environment.
• Confidence using computer systems and standard office applications.
• Experience using a patient management system, preferably Indici, although training can be provided.
• A reliable and flexible approach to work.
• An understanding of the importance of patient confidentiality and privacy.
• A commitment to providing respectful and culturally appropriate service to our diverse community.

Responsibilities

• Welcoming patients and whānau and providing a professional, friendly and efficient reception service
• Answering telephone enquiries and directing patients appropriately
• Scheduling and managing patient appointments
• Managing patient information and maintaining accurate records
• Processing payments and completing general administrative tasks
• Managing incoming and outgoing correspondence and documentation
• Assisting with data entry, filing, scanning and other administrative duties
• Supporting the wider clinical and administrative team as required
• Maintaining patient privacy and confidentiality at all times
• Contributing to a positive, respectful and collaborative workplace culture

Skills

Customer service

Communication

Organisational skills

Attention to detail

Calm under pressure

Computer literacy

Tools

Indici Practice Management System

Job description

Tararua Medical Centre is looking for a friendly, organised and experienced Medical Administrator/Receptionist to join our growing team. As one of the first points of contact for our patients and whānau, you will play an important role in creating a welcoming and positive experience while helping to ensure the smooth day-to-day operation of our busy medical practice. This is a varied and rewarding role, ideal for someone who enjoys working with people, is highly organised and can remain calm and professional in a busy environment.

Key responsibilities

• Welcoming patients and whānau and providing a professional, friendly and efficient reception service
• Answering telephone enquiries and directing patients appropriately
• Scheduling and managing patient appointments
• Managing patient information and maintaining accurate records
• Processing payments and completing general administrative tasks
• Managing incoming and outgoing correspondence and documentation
• Assisting with data entry, filing, scanning and other administrative duties
• Supporting the wider clinical and administrative team as required
• Maintaining patient privacy and confidentiality at all times
• Contributing to a positive, respectful and collaborative workplace culture

About you

• Previous experience in medical administration, reception or a similar healthcare environment
• Excellent customer service and communication skills
• A warm, approachable and professional manner
• Strong organisational skills and attention to detail
• The ability to manage competing priorities in a busy environment
• Confidence using computer systems and standard office applications
• Experience using a patient management system, preferably Indici, although training can be provided
• A reliable and flexible approach to work
• An understanding of the importance of patient confidentiality and privacy
• A commitment to providing respectful and culturally appropriate service to our diverse community

About us

• Tararua Medical Centre is a growing general practice located in the heart of Levin. We are committed to providing accessible, high-quality and equitable healthcare to our patients, whānau and the wider Horowhenua community. Our team is passionate about delivering excellent primary healthcare and creating a welcoming environment where both patients and staff feel respected, supported and valued.
• 32–40 hours of work per week
• A supportive and friendly team environment
• A varied and rewarding role within primary healthcare
• Opportunities for ongoing learning and professional development
• Competitive hourly remuneration of $29 per hour
• The opportunity to make a genuine difference in the health and wellbeing of our community

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• What's your expected annual base salary?
• How many years' experience do you have as a Receptionist and Administrator?
• How much notice are you required to give your current employer?
• Do you have experience using Indici Practice Management System?