Medical Receptionist

Dunedin North Medical Centre; Dunedin; On-site; NZD 42,000 - 52,000; Full time

Job summary

Dunedin North Medical Centre in Dunedin is seeking an experienced medical receptionist to join a friendly, supportive team. This full-time role runs Monday to Friday, approximately 37.5–40 hours per week, with an immediate start for the right applicant.

You will welcome patients, manage appointments, handle calls and enquiries, register new patients, process payments, and support the clinical team while upholding strict patient privacy and confidentiality.

Qualifications

• Previous experience as a medical receptionist.
• Excellent communication and customer service skills.
• Familiarity with Medtech Evolution would be an advantage.

Responsibilities

• Welcoming patients and providing friendly, professional service.
• Managing appointments and patient enquiries.
• Answering and managing incoming telephone calls.
• Registering new patients and maintaining accurate patient information.
• Charging and processing payments and general administration.
• Managing portal prescription requests and patient communications.
• Liaising with doctors, nurses, pharmacies and other healthcare providers.
• Maintaining patient confidentiality and privacy.
• Supporting the wider clinical and administration team.

Skills

Medical receptionist

Communication skills

Customer service

Calm under pressure

Attention to detail

Time management

Tech-savvy

Privacy/compliance

Team player

Can-do attitude

NZ work eligibility

Tools

Medtech Evolution

Job description

Dunedin North Medical Centre is looking for an experienced receptionist to join our friendly and supportive team. We are a modern, patient focused medical centre committed to providing high-quality healthcare to our patients.

This is a full-time, Monday–Friday position, working approximately 37.5–40 hours per week. An immediate start is available for the successful applicant.

We believe our reception team plays a crucial role in creating a positive experience for patients and supporting our clinical team.

Your responsibilities will include:

• Welcoming patients and providing friendly, professional service


• Managing appointments and patient enquiries


• Answering and managing incoming telephone calls


• Registering new patients and maintaining accurate patient information


• Charging and processing payments and general administration


• Managing portal prescription requests and patient communications


• Liaising with doctors, nurses, pharmacies and other healthcare providers


• Maintaining patient confidentiality and privacy


• Supporting the wider clinical and administration team

You will ideally have:

• Previous experience as a medical receptionist


• Excellent communication and customer service skills


• A warm and approachable manner


• The ability to remain calm and professional in a busy environment


• Excellent attention to detail and accuracy


• Strong organisational and time management skills


• Confidence in using computer systems and the ability to learn new technology


• An understanding of patient confidentiality and privacy requirements


• The ability to work effectively as part of a team


• A positive, flexible and “can-do” attitude


• New Zealand residency or a valid New Zealand work permit

Previous experience in a general practice environment and familiarity with Medtech Evolution would be an advantage.

If you are organised, professional, reliable, approachable and enjoy working with people, we would love to hear from you.