Medical Admin & Front Desk Specialist

Aotearoa New Zealand Association of Social Workers; Levin; On-site; NZD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly remuneration

32–40 hours per week

Supportive team environment

Learning and development opportunities

Job summary

Tararua Medical Centre in Levin is seeking a friendly, organised Medical Administrator/Receptionist to be the first point of contact for patients and whānau, ensuring a welcoming and efficient experience while supporting day-to-day operations in a busy general practice.

The role includes greeting patients, handling calls, scheduling appointments, managing records, processing payments and routine administrative tasks, with training available for Indici.

Qualifications

• Previous experience in medical administration, reception or a similar healthcare environment.
• Excellent customer service and communication skills.
• A warm, approachable and professional manner.
• Strong organisational skills and attention to detail.
• The ability to manage competing priorities in a busy environment.
• Confidence using computer systems and standard office applications.
• Experience using a patient management system, preferably Indici, although training can be provided.
• A reliable and flexible approach to work.
• An understanding of the importance of patient confidentiality and privacy.
• A commitment to providing respectful and culturally appropriate service to our diverse community.

Responsibilities

• Welcoming patients and whānau and providing a professional, friendly and efficient reception service
• Answering telephone enquiries and directing patients appropriately
• Scheduling and managing patient appointments
• Managing patient information and maintaining accurate records
• Processing payments and completing general administrative tasks
• Managing incoming and outgoing correspondence and documentation
• Assisting with data entry, filing, scanning and other administrative duties
• Supporting the wider clinical and administrative team as required
• Maintaining patient privacy and confidentiality at all times
• Contributing to a positive, respectful and collaborative workplace culture

Skills

Customer service

Communication

Organisational skills

Attention to detail

Calm under pressure

Computer literacy

Tools

Indici Practice Management System

Job description

Tararua Medical Centre in Levin is seeking a friendly, organised Medical Administrator/Receptionist to be the first point of contact for patients and whānau, ensuring a welcoming and efficient experience while supporting day-to-day operations in a busy general practice.

The role includes greeting patients, handling calls, scheduling appointments, managing records, processing payments and routine administrative tasks, with training available for Indici.