Marine Education & Guest Experience Host

Merlin Entertainments; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Merlin Magic Pass

Staff benefits

Ongoing training and career dev

Job summary

Merlin Entertainments – Auckland, North Island is seeking a Guest Experience & Education Host at SEA LIFE Kelly Tarlton’s Auckland. You’ll engage guests with talks, tours, and interactive experiences, delivering world-class service and inspiring curiosity about marine life.

Join a dynamic team to create memorable experiences for visitors of all ages, while developing your knowledge of animals, habitats, and conservation through storytelling and hands-on activities.

Qualifications

• Natural communicator with strong presentation, storytelling, and guest-service skills.
• Enthusiastic and confident engaging with children, families, schools, groups, and diverse audiences.
• Curious about marine life and committed to continually building animal and conservation knowledge.
• Proactive, organized, adaptable, and able to work independently or as part of a team.
• Physically able to stand, walk, present, and work weekends, public holidays, and occasional evenings.
• Willing to complete criminal records and child-safety screening; experience in education, tourism, hospitality, aquarium, zoo, museum, or attraction is an advantage.

Responsibilities

• Deliver engaging talks, presentations, lessons, tours, and interactive experiences.
• Create welcoming and memorable experiences for children, families, schools, groups, and guests of all ages.
• Use storytelling, interpretation, and hands-on experiences—including our Rockpool—to bring marine life and conservation to life.
• Continually develop your knowledge of our animals, habitats, ecology, biology, and conservation initiatives.
• Respond confidently to guest enquiries and concerns, resolving issues where possible and escalating when required.
• Deliver scheduled programmes reliably and adapt to changing guest needs and operational priorities.
• Work collaboratively across the attraction while maintaining high standards of guest safety, animal welfare, and operational readiness.
• Act as a positive ambassador for SEA LIFE Kelly Tarlton’s and inspire guests to help protect oceans and wildlife.

Skills

Confident communicator

Storytelling

Guest-service

Presentation skills

Teamwork

Independent working

Job description

Merlin Entertainments – Auckland, North Island is seeking a Guest Experience & Education Host at SEA LIFE Kelly Tarlton’s Auckland. You’ll engage guests with talks, tours, and interactive experiences, delivering world-class service and inspiring curiosity about marine life.

Join a dynamic team to create memorable experiences for visitors of all ages, while developing your knowledge of animals, habitats, and conservation through storytelling and hands-on activities.