Guest Experience & Education Host

Merlin Entertainments; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Merlin Magic Pass

Staff benefits

Ongoing training and career dev

Job summary

Merlin Entertainments – Auckland, North Island is seeking a Guest Experience & Education Host at SEA LIFE Kelly Tarlton’s Auckland. You’ll engage guests with talks, tours, and interactive experiences, delivering world-class service and inspiring curiosity about marine life.

Join a dynamic team to create memorable experiences for visitors of all ages, while developing your knowledge of animals, habitats, and conservation through storytelling and hands-on activities.

Qualifications

• Natural communicator with strong presentation, storytelling, and guest-service skills.
• Enthusiastic and confident engaging with children, families, schools, groups, and diverse audiences.
• Curious about marine life and committed to continually building animal and conservation knowledge.
• Proactive, organized, adaptable, and able to work independently or as part of a team.
• Physically able to stand, walk, present, and work weekends, public holidays, and occasional evenings.
• Willing to complete criminal records and child-safety screening; experience in education, tourism, hospitality, aquarium, zoo, museum, or attraction is an advantage.

Responsibilities

• Deliver engaging talks, presentations, lessons, tours, and interactive experiences.
• Create welcoming and memorable experiences for children, families, schools, groups, and guests of all ages.
• Use storytelling, interpretation, and hands-on experiences—including our Rockpool—to bring marine life and conservation to life.
• Continually develop your knowledge of our animals, habitats, ecology, biology, and conservation initiatives.
• Respond confidently to guest enquiries and concerns, resolving issues where possible and escalating when required.
• Deliver scheduled programmes reliably and adapt to changing guest needs and operational priorities.
• Work collaboratively across the attraction while maintaining high standards of guest safety, animal welfare, and operational readiness.
• Act as a positive ambassador for SEA LIFE Kelly Tarlton’s and inspire guests to help protect oceans and wildlife.

Skills

Confident communicator

Storytelling

Guest-service

Presentation skills

Teamwork

Independent working

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Merlin Entertainments – Auckland, North Island

No experience required

5d ago , from Merlin Entertainments Group

Are you a confident communicator who loves engaging with people and bringing the marine world to life? Do you enjoy creating memorable experiences for children, families, schools, and groups?

We’re looking for an enthusiastic Guest Experience & Education Host to join our team at SEA LIFE Kelly Tarlton’s Auckland!

About the Role

As a Guest Experience & Education Host, you’ll be at the heart of the guest journey—delivering warm, world-class service and inspiring visitors through engaging talks, lessons, tours, birthday parties, sleepovers, and interactive experiences.

You’ll use storytelling and your growing knowledge of marine animals, habitats, and conservation to spark curiosity, encourage discovery, and inspire guests to take positive action for our oceans.

Key Responsibilities

• Deliver engaging, accurate, and entertaining animal talks, presentations, lessons, tours, and interactive experiences.
• Create welcoming and memorable experiences for children, families, schools, groups, and guests of all ages and abilities.
• Use storytelling, interpretation, and hands-on experiences—including our Rockpool—to bring marine life and conservation to life.
• Continually develop your knowledge of our animals, habitats, ecology, biology, and conservation initiatives.
• Respond confidently to guest enquiries and concerns, resolving issues where possible and escalating when required.
• Deliver scheduled programmes reliably and adapt to changing guest needs and operational priorities.
• Work collaboratively across the attraction while maintaining high standards of guest safety, animal welfare, and operational readiness.
• Act as a positive ambassador for SEA LIFE Kelly Tarlton’s and inspire guests to help protect oceans and wildlife.

About You

• A natural communicator with strong presentation, storytelling, and guest-service skills.
• Enthusiastic and confident engaging with children, families, schools, groups, and diverse audiences.
• Curious about marine life and committed to continually building your animal and conservation knowledge.
• Proactive, organised, adaptable, and comfortable working independently as well as part of a team.
• Physically comfortable spending extended periods standing, walking, presenting, and working weekends, public holidays, and occasional evenings.
• Willing to complete a criminal records check and all required child-safety screening. Experience in education, tourism, hospitality, an aquarium, zoo, museum, or attraction is an advantage.

Why Join Us?

• Work in an iconic Auckland attraction alongside amazing marine life, from sharks to penguins!
• Enjoy fantastic staff benefits, including a Merlin Magic Pass giving you free entry to Merlin attractions worldwide.
• Be part of a fun, passionate team who love what they do.
• Access ongoing training and career development opportunities within Merlin Entertainments.

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, and Peppa Pig World of Play. Weoperatein over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’rethe leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE,WILDLIFE, Madame Tussauds, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILDLIFEConservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.

Ready to dive into this exciting opportunity? If you’re passionate about marine life and love helping guests learn, discover, and leave inspired, we want to hear from you!