Admissions Host (VR operator) - Part-Time (Sunday - Thursday)

SEA LIFE; Auckland; On-site; NZD 28,000 - 34,000; Part time

Benefits offered by this job

Free access to SEA LIFE attractions

Global opportunities to develop skills

Additional leave and volunteer days

Diversity & Inclusion initiatives

Fun, collaborative team

Job summary

SEA LIFE Kelly Tarlton’s Auckland is seeking an Admissions Host (VR Operator) to operate and promote the VR experience, actively selling VR tickets and ensuring the safe, smooth running of VR equipment while delivering an engaging guest experience.

The role may involve cross-training and supporting other departments. The ideal candidate has a passion for guest experience, strong English, weekend availability, and a friendly, proactive approach.

Qualifications

• Passion for guest experience with a focus on fun and proactive customer service, including upselling techniques.
• Previous experience in a similar role is a plus, but a desire to work in the entertainments industry is essential.
• Must be available to work on weekends.
• Excellent spoken English and confident presentation skills are required.
• Experience or knowledge about marine animals is favourable but not essential.

Responsibilities

• Operate and promote the VR experience within the attraction.
• Actively sell VR tickets to guests and ensure safe, smooth operation of VR equipment.
• Deliver an engaging and memorable guest experience.
• Cross-train and support other departments within the attraction as needed.

Skills

Guest experience

Upselling

Weekend availability

Communication skills

Positive attitude

Job description

What you’ll bring to the team

Are you looking to take customer service to new heights? How would you like to spend your day in one of Auckland’s most iconic tourist attractions? If this sounds good to you then we have the ideal role for you.We are currently looking for an Admissions Host (VR Operator) to join our fantastic team at SEA LIFE Kelly Tarlton’s, Auckland on a Part-Time basis.

About the Role

All of our roles are focused on ensuring that our guests are having the most amazing experiences, and here at Merlin we have a real focus on FUN!!

The role of Admissions Host (VR Operator) is to operate and promote the VR experience within the attraction, actively sell VR tickets to guests, ensure the safe and smooth running of the VR equipment, and deliver an engaging and memorable guest experience.

The role may also involve cross-training and supporting other departments within the attraction as operationally required.

About You

The ideal candidate for this role will have a passion for guest experience with a focus on fun. They will be proactive in their approach to customer service with a positive attitude towards interaction with our guests and upselling techniques. Previous experience in a similar role is a plus, but a desire to work in the entertainments industry is essential. The ideal candidate must be available to work on weekends. Excellent spoken English and confident presentation skills are all required. Experience or knowledge about marine animals is favourable but not essential to the role.

Benefits

• Corporate benefits including free access to all our attractionsworldwide

• Domestic and global opportunities to develop and progress your skills and careerin tourism andattractions

• Additional Leave (including birthday and wellbeing) and3 volunteer days to give back to a social cause you care about

• Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan

• Being part of a business built onfun

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year. In Australia and New Zealand, we have 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.SEA LIFE Kelly Tarlton’s Auckland an iconic Auckland attraction and gives a totally unique working experience – working alongside penguins, sharks and fish! The Aquarium is made a great experience by our team who endeavour to make every part of the guest experience friendly and informative. Our team has a variety of roles from admissions to guest experiences to tour guides and if you’re passionate about creating memorable experiences for all our visitors then we want to hear from you.So if you are a team player who is vibrant and passionate about educating guests and creating memorable experiences in a great company and team who Love What We Do, we want to hear from you!

Pay Range

Competitive