Maintenance Delivery Coordinator

BGIS; Christchurch; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Career development opportunities

Exposure to a large client portfolio

Employee Assistance Program (EAP)

Ongoing learning and professional dev.

Safety and wellbeing focus

Job summary

BGIS is seeking a Maintenance Delivery Coordinator in Christchurch to oversee maintenance work orders, coordinate subcontractors, and ensure accurate administration and invoice processing across social housing assets.

The role reports to the Operations Manager and requires strong organisation, excellent communication, and a proactive, customer-focused mindset to deliver high-quality service to clients and stakeholders.

Qualifications

• Experience in coordination, administration, scheduling or maintenance support.
• Excellent organisational skills with high attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Customer service focus with stakeholder management capability.

Responsibilities

• Coordinate maintenance work orders from allocation through to completion.
• Manage subcontractor engagement and monitor progress against KPIs.
• Review, process and validate trade invoices for accuracy and compliance.
• Respond to inquiries via phone and email.
• Liaise with clients and BGIS teams to ensure timely completion of activities.
• Maintain accurate records within BGIS systems.
• Identify and escalate hazards or issues as required.
• Build relationships with clients including Kāinga Ora and partners.

Skills

Administrative skills

Organisational skills

Communication skills

Stakeholder management

Customer service

Tools

Microsoft Office

Job description

JOB DESCRIPTION

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.

Purpose of the Role

BGIS is seeking an experienced Maintenance Delivery Coordinator to coordinate maintenance work orders, support project delivery, and ensure accurate administration and invoice processing across our social housing maintenance portfolio. Reporting directly to the Operations Manager, you will work collaboratively with clients, subcontractors, trades, and BGIS teams to ensure maintenance activities are completed efficiently, within KPI requirements, and to the highest standard of customer service.

The ideal candidate will be highly organised, customer-focused, proactive, and motivated by delivering exceptional outcomes through strong stakeholder relationships and effective coordination.

Key Responsibilities

• Coordinate maintenance work orders from allocation through to completion.
• Manage subcontractor engagement and monitor work order progress against KPI requirements.
• Review, process, and validate trade invoices, ensuring accuracy and compliance with client requirements.
• Respond to customer, client, and subcontractor enquiries via phone and email.
• Liaise with internal and external stakeholders to ensure timely completion of maintenance activities.
• Maintain accurate records and administration within BGIS systems.
• Identify, report, and escalation hazards or operational issues as required.
• Build and maintain positive relationships with clients, including Kāinga Ora and service delivery partners.

Education, Experience & Skills

• Previous experience in a coordination, administration, scheduling, or maintenance support role.
• Strong administrative and organisational skills with excellent attention to detail.
• Experience managing multiple priorities and working in a fast-paced environment.
• High level of computer literacy, including Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong customer service focus and stakeholder management capability.
• Ability to work collaboratively within a team while taking ownership of responsibilities.
• Strong problem-solving skills and the ability to work effectively under pressure.

Desirable

• Experience within facilities management, property maintenance, construction, trades, housing, or service delivery environments.
• Knowledge of maintenance workflows and subcontractor management.
• Experience working with work order management or asset management systems.
• Understanding of social housing or government service delivery environments.
• Financial administration and invoice processing experience.

Workplace Flexibility

To support your success and integration into the team, this role will initially be based on-site in our Christchurch office. As you become established in the role and demonstrate capability, flexible working arrangements may be considered in line with business requirements.

Why Join BGIS?

Key Benefits Include:

• Competitive salary package
• Career development and growth opportunities within a global organisation
• Exposure to a large and diverse client portfolio
• Supportive and collaborative team environment
• Ongoing learning and professional development opportunities
• Employee Assistance Program (EAP)
• Access to industry-leading systems and processes
• Be part of a company focused on safety, sustainability, and innovation

BGIS is a global leader in facility management, energy and sustainability, project delivery, asset management, and technical services. We employ over 12,000 people worldwide and manage over 50,000 diverse facilities, including critical environments such as data centres. Our clients span sectors including Healthcare, Government, Higher Education, and Utilities.

BGIS is an equal opportunity employer and we strongly encourage applications from women, Māori and Pasifika peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

Eligibility

To be successful in this role, applicants must have the legal right to work in New Zealand.