Maintenance Operations Coordinator

BGIS; Dunedin; On-site; NZD 50,000 - 75,000; Full time

Job summary

BGIS is seeking an experienced Operations Support Administrator in Dunedin to manage daily scheduling and coordination of reactive and planned maintenance. You will work with technicians, clients, subcontractors and internal teams to meet contractual requirements and KPIs.

The role focuses on allocating work orders, updating job information, and ensuring technicians are scheduled by location, priority, and capability in a fast-paced environment.

Qualifications

• Minimum two years’ experience in facilities management or similar service environment.
• Experience using a work management system and coordinating field technicians.
• Strong written and verbal communication and customer service focus.

Responsibilities

• Coordinate daily scheduling and dispatch of reactive and planned maintenance to field technicians.
• Allocate work orders by priority, location, budgeted time, and trade.
• Monitor service levels to ensure compliance with SLAs and KPIs.
• Operate field management system: assign tasks, update and close jobs.
• Respond to operations centre and client desk requests with accurate updates.
• Support management with timely operational reports and information.

Skills

Facilities management

Work management system

ERP/CAFM/IMMS

Microsoft Office (Excel/Word/Teams)

Communication skills

Customer service

Analytical thinking

Time management

Team collaboration

Astea platform

Education

null

Tools

Astea field management platform

Job description

BGIS is seeking an experienced Operations Support Administrator in Dunedin to manage daily scheduling and coordination of reactive and planned maintenance. You will work with technicians, clients, subcontractors and internal teams to meet contractual requirements and KPIs.

The role focuses on allocating work orders, updating job information, and ensuring technicians are scheduled by location, priority, and capability in a fast-paced environment.