Luxury Hotel Room Attendant

Sofitel; Auckland; On-site; NZD 32,000 - 42,000; Full time

Benefits offered by this job

Hero learning access

Accor Heartist Benefits

Complimentary meals on shift

1-night complimentary stay after 12+mo

Parental Leave Scheme

Wellbeing initiatives

Employee Assistance Program

Job summary

Sofitel Auckland Viaduct Harbour is seeking a dedicated housekeeping professional to maintain luxury guest rooms, public areas, and back-of-house spaces to the highest standards. You will perform routine and deep-cleaning tasks, assist with guest requests, and help with laundry and safety procedures in a vibrant premium hotel environment.

Ideal candidates will have luxury hotel experience, excellent English, physical fitness, and flexibility for shifts including weekends and holidays.

Qualifications

• Previous housekeeping experience in a luxury hotel preferred.
• Excellent communication and organisational skills, with good problem-solving abilities
• Physical fitness to stand, lift, push and pull for extended periods
• Attention to detail and commitment to maintaining high cleanliness standards
• Flexibility to work varying shifts, including weekends and holidays
• Knowledge of proper cleaning techniques and safe handling of chemicals
• Proficiency in English; additional languages beneficial
• Ability to work efficiently in a fast-paced environment, managing multiple tasks
• Positive attitude and adaptability to challenging situations

Responsibilities

• Clean and service guest rooms, balconies, bathrooms, public areas, and back-of-house spaces to Sofitel luxury standards
• Carry out scheduled, regular, and deep-cleaning tasks including carpets, grout, shower heads, mini bars, air-conditioning, and cabinetry
• Assist with turn down service and support Room Attendants with bed making, extra beds, rollaway beds, cots, and accessible room equipment
• Maintain immaculate presentation, hygiene, and cleanliness across all areas of the hotel
• Respond professionally to guest requests, escalating where required, with warmth and discretion
• Use, store, and handle cleaning chemicals safely and economically in line with health and safety guidelines
• Operate and maintain housekeeping equipment with care, ensuring trolleys and storerooms are neat and fully functional
• Assist with laundry duties, linen distribution, stock replenishment, deliveries, and heavy lifting as required
• Report maintenance issues, defective equipment, or safety concerns promptly to the supervisor
• Adhere to security, key control, and guest confidentiality procedures at all times

Job description

Sofitel Auckland Viaduct Harbour is seeking a dedicated housekeeping professional to maintain luxury guest rooms, public areas, and back-of-house spaces to the highest standards. You will perform routine and deep-cleaning tasks, assist with guest requests, and help with laundry and safety procedures in a vibrant premium hotel environment.

Ideal candidates will have luxury hotel experience, excellent English, physical fitness, and flexibility for shifts including weekends and holidays.