Luxury Reservations Specialist (Part-Time)

Accor; Auckland; On-site; NZD 28,000 - 33,000; Part time

Benefits offered by this job

Staff meal while on shift

Uniform provided and laundered

International accommodation and retail

Family & Friends Hotel Discounts

Opportunities for further development

Annual reward of a free night’s stay

Job summary

Accor Reservations is seeking a friendly, organised Part-Time Reservations Agent to support a team handling reservations for Sofitel Auckland Viaduct Harbour, SO/ Auckland, TRIBE Auckland and JO&JOE Auckland. You will process group, FIT and corporate bookings following hotel policy, upsell where possible, and liaise with Sales and F&B for events.

Ideal candidates will have at least 1 year in Reservations/Front Office, preferably in a 5-star luxury environment, and be proficient in Opera with

Qualifications

• Guest focused personality essential.
• Minimum 1 year previous Reservation/Front Office experience essential.
• 5 star luxury environment preferred.
• Expert knowledge of Opera and familiar with Accor ResWeb and DataWeb system.
• Demonstrates ability to build warm relationships and gain trust at all levels.

Responsibilities

• Answer all calls promptly within 3 rings using hotel greeting in a courteous and efficient manner.
• Process group and FIT and corporate reservations following hotel reservations policy.
• Provide upselling opportunities and recruit onto Accor Live Limitless (ALL).
• Liaise with Sales and Food and Beverage teams for conference or event arrangements.
• Take responsibility to ensure inquiries are addressed and rates are checked in the system.
• Maintain a positive selling approach to maximise occupancy and rate yield.

Skills

Guest focus

Listening skills

Negotiation skills

Professional presentation

Tools

Opera

ResWeb

DataWeb

Job description

Accor Reservations is seeking a friendly, organised Part-Time Reservations Agent to support a team handling reservations for Sofitel Auckland Viaduct Harbour, SO/ Auckland, TRIBE Auckland and JO&JOE Auckland. You will process group, FIT and corporate bookings following hotel policy, upsell where possible, and liaise with Sales and F&B for events.

Ideal candidates will have at least 1 year in Reservations/Front Office, preferably in a 5-star luxury environment, and be proficient in Opera with