Lux Front Office Agent - Premier Guest Experience

Sofitel; Queenstown; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive pay and benefits

NZ Luxury Hotel of the Year awards

Discounted hotel stays, F&B rates and

Daily staff meals

Rewards and recognition programs

Worldwide career progression

Refer a friend incentive

Onsite 24/7 gym access

Free ski hire during winter

Wellbeing and financial advisory perks

Job summary

Sofitel Queenstown Hotel & Spa invites applications for a Front Office/Reservations role in Queenstown, New Zealand. You will deliver luxury service, manage guest requests, and uphold Sofitel standards from arrival to departure.

Experience in reservations and front office in a five-star environment is preferred; knowledge of Opera or a similar system is valued; flexible availability including weekends and holidays is expected. Working rights in New Zealand are required.

Qualifications

• Previous Reservation/Front Office experience in a five-star luxury environment.
• Knowledge of Opera or other booking system.
• Full, clean valid manual driver’s license preferred.
• Flexibility to meet hotel rostering needs with weekend and public holiday work.
• Must have working rights for New Zealand.

Responsibilities

• Provide professional and attentive service; guest expectations should be exceeded.
• Respond to guest requests promptly during reservations, arrival & check-in, departure & checkout, and throughout their stay.
• Deliver interactions that are positive, productive and aligned with Sofitel service standards; take initiative to create memorable moments.
• Take initiative to deliver memorable moments that provide treasured guest experiences.

Skills

Reservation/Front Office experience

Booking system knowledge

Driver's license

Weekend and holiday flexibility

NZ working rights

Tools

Opera Booking System

Job description

Sofitel Queenstown Hotel & Spa invites applications for a Front Office/Reservations role in Queenstown, New Zealand. You will deliver luxury service, manage guest requests, and uphold Sofitel standards from arrival to departure.

Experience in reservations and front office in a five-star environment is preferred; knowledge of Opera or a similar system is valued; flexible availability including weekends and holidays is expected. Working rights in New Zealand are required.