Auckland CBD Reservations Agent – Luxury Hospitality

SO/ Auckland; Auckland; On-site; NZD 42,000 - 54,000; Part time

Benefits offered by this job

Staff meal on shift

Uniform provided

International accommodation and hotel/

Family & Friends hotel discounts

Career progression opportunities

Free night accommodation annually

Job summary

SO/ Auckland, part of the Accor group, is seeking a Part-time Reservations Agent to be the welcoming voice behind a cluster of Auckland CBD hotels. You will manage enquiries, tailor stays, and maximize occupancy with warm, efficient service while collaborating with hotel teams across the cluster.

You will input reservations, upsell opportunities, and coordinate with Sales/F&B for events. Experience in a luxury setting and familiarity with Opera/ResWeb/DataWeb are highly valued.

Qualifications

• Guest-focused personality is essential.
• Minimum 1 year previous Reservation/Front Office experience is essential.
• 5 star luxury environment is preferred.
• Expert knowledge of Opera and familiarity with Accor ResWeb and DataWeb systems.
• Passion for high-end hospitality with an absolute eye for detail.
• Demonstrated ability to build warm relationships and gain trust at all levels.
• Excellent listening and negotiation skills.
• Projects professional image at all times through personal presentation/interpersonal skills.

Responsibilities

• Process and input group, FIT and corporate reservations following hotel reservations policy.
• Answer all calls promptly, within 3 rings using the specified greeting for hotel, in a courteous and efficient manner.
• Take initiative to engage with guests and deliver emotion and heartfelt service in every interaction.
• Ensure all Group checklists are updated on the date they are received.
• Send group invoices to companies/agents for payment and follow up on any outstanding payments.
• Provide upselling opportunities and recruit onto Accor Live Limitless (ALL).
• Liaise with Sales and Food & Beverage teams for conference or event arrangements.
• Take personal responsibility to ensure inquiries are addressed.
• Ensure all outward correspondence complies with company procedures and is authorised when required.
• Assist in preparation and checking of the rate manual.
• Check and update rates in the computer system.
• Adhere to rates published in Rate Manual; exceptions through Cluster Reservations Manager.
• Maintain a positive selling approach to maximise yield in occupancy and rates.

Skills

Guest focus

Front Office experience

Attention to detail

Relationship building

Negotiation skills

Professional image

Communication skills

Luxury hospitality

Tools

Opera

ResWeb

DataWeb

Job description

SO/ Auckland, part of the Accor group, is seeking a Part-time Reservations Agent to be the welcoming voice behind a cluster of Auckland CBD hotels. You will manage enquiries, tailor stays, and maximize occupancy with warm, efficient service while collaborating with hotel teams across the cluster.

You will input reservations, upsell opportunities, and coordinate with Sales/F&B for events. Experience in a luxury setting and familiarity with Opera/ResWeb/DataWeb are highly valued.