Reservation Agent

Accor; Auckland; On-site; NZD 28,000 - 33,000; Part time

Benefits offered by this job

Staff meal while on shift

Uniform provided and laundered

International accommodation and retail

Family & Friends Hotel Discounts

Opportunities for further development

Annual reward of a free night’s stay

Job summary

Accor Reservations is seeking a friendly, organised Part-Time Reservations Agent to support a team handling reservations for Sofitel Auckland Viaduct Harbour, SO/ Auckland, TRIBE Auckland and JO&JOE Auckland. You will process group, FIT and corporate bookings following hotel policy, upsell where possible, and liaise with Sales and F&B for events.

Ideal candidates will have at least 1 year in Reservations/Front Office, preferably in a 5-star luxury environment, and be proficient in Opera with

Qualifications

• Guest focused personality essential.
• Minimum 1 year previous Reservation/Front Office experience essential.
• 5 star luxury environment preferred.
• Expert knowledge of Opera and familiar with Accor ResWeb and DataWeb system.
• Demonstrates ability to build warm relationships and gain trust at all levels.

Responsibilities

• Answer all calls promptly within 3 rings using hotel greeting in a courteous and efficient manner.
• Process group and FIT and corporate reservations following hotel reservations policy.
• Provide upselling opportunities and recruit onto Accor Live Limitless (ALL).
• Liaise with Sales and Food and Beverage teams for conference or event arrangements.
• Take responsibility to ensure inquiries are addressed and rates are checked in the system.
• Maintain a positive selling approach to maximise occupancy and rate yield.

Skills

Guest focus

Listening skills

Negotiation skills

Professional presentation

Tools

Opera

ResWeb

DataWeb

Job description

We're looking for a friendly, organised, and proactive Part-Time Reservations Agent to join our Reservations team, supporting some of Accor's most iconic hospitality brands including Sofitel Auckland Viaduct Harbour, SO/ Auckland, TRIBE Auckland, and JO&JOE Auckland .

Process and input group, FIT and corporate reservations following hotel reservations policy

• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Take initiative to seek out memorable ways to engage with guests, and harness your creativity to deliver emotion and heart felt service in every interaction.
• Ensure all Group checklists are updated on the same date they are received.
• Send group invoice to companies/agents for payment and follow‑up on any outstanding payments.
• Expertly provide upselling opportunities and recruit onto Accor Live Limitless (ALL).
• Liaison with Sales team and Food and Beverage team for conference or event arrangement.
• Take personal responsibility to ensure that all inquiries are addressed.
• Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Operations Manager.
• Assist in the preparation and checking of the rate manual.
• Check and update, as necessary, rates in the computer system.
• Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through the Cluster Reservations Manager
• Maintain a positive selling approach to maximise yield in both occupancy and rates.

Your experience and skills include:

• Guest focused personality is essential
• Minimum 1 year previous Reservation/Front Office experience is essential.
• 5 star luxury environment is preferred.
• Expert knowledge of Opera and familiar with Accor ResWeb and DataWeb system.
• Passion for high end hospitality with an absolute eye for detail.
• A demonstrated ability to build warm relationships and gain trust at all levels.
• Excellent listening and negotiation skills.
• Projects professional image at all times through personal presentation/ interpersonal skills.

• Staff meal while on shift
• Uniform provided and laundered
• International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
• Family & Friends Hotel Discounts
• Opportunities for further development and worldwide career progression within Ennismore/ Accor
• Annual reward of a free night's accommodation at the hotel and additional perks!

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.