Reservations Team Lead: Multichannel Bookings & Service

Jack's Point; Queenstown; On-site; NZD 43,000 - 45,000; Full time

Job summary

Jack’s Point Hospitality is seeking an experienced Reservations Team Leader to own the accommodation reservations function and shape guest experiences across our premium offerings in Queenstown. You will manage enquiries through phone, email, website and third‑party channels, converting quotes into bookings and coordinating group reservations, with close collaboration across Rooms, Golf and Dining teams.

You will lead a growing reservations team, set service standards and implement improved

Qualifications

• At least two years' reservations experience in a hotel, resort or premium accommodation environment, including senior agent or supervisory responsibility.
• Experience using property management systems and channel managers, with confidence managing online booking channels and inventory.
• Experience managing group bookings, including contracts, rooming lists and deposit schedules.
• Strong sales and booking conversion skills, with excellent written and verbal communication.

Responsibilities

• Oversee daily enquiries and bookings across phone, email, website and third-party channels, ensuring accuracy and high service levels.
• Convert enquiries into confirmed bookings and support occupancy and revenue targets.
• Manage accommodation blocks, contracts, rooming lists, release dates, deposits and department communication for group bookings.
• Maintain accurate reservations, rates and inventory across booking channels and monitor performance.

Skills

Reservations leadership

Sales & upselling

Multi-channel booking

Team supervision

Communication

Tools

Opera Cloud

SiteMinder

Job description

Jack’s Point Hospitality is seeking an experienced Reservations Team Leader to own the accommodation reservations function and shape guest experiences across our premium offerings in Queenstown. You will manage enquiries through phone, email, website and third‑party channels, converting quotes into bookings and coordinating group reservations, with close collaboration across Rooms, Golf and Dining teams.

You will lead a growing reservations team, set service standards and implement improved