Front Office Manager – Wellington Hotel Leader

Oaks Wellington Hotel; Wellington; On-site; NZD 45,000 - 50,000; Full time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global perks

Retail rewards

Experiences

Health insurance & banking

Generous leave

Wellness support

Job summary

Oaks Wellington Hotel in Wellington is seeking an experienced Front Office Manager to lead the Front Office team on a full-time basis. You will ensure an outstanding guest welcome and drive exceptional customer experiences, guiding a diverse team to deliver high-standard service.

The role requires 3+ years in a supervisory hotel environment, strong people management, and excellent communication. A competitive hourly wage is offered with a structured schedule and opportunities for growth.

Qualifications

• Minimum 3+ years’ experience at a supervisor level within a hotel or resort.
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• A passion for delivering exceptional, pro-active customer service.

Responsibilities

• Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining front office standards.
• Meet guests on arrival and ensure they are settled in their rooms.
• Maintain professional, open and honest communication to assist guests and make accurate bookings.
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensure all daily tasks are completed accurately and in a timely manner.
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment.

Skills

People management

Communication skills

Customer service

Positive attitude

Job description

Oaks Wellington Hotel in Wellington is seeking an experienced Front Office Manager to lead the Front Office team on a full-time basis. You will ensure an outstanding guest welcome and drive exceptional customer experiences, guiding a diverse team to deliver high-standard service.

The role requires 3+ years in a supervisory hotel environment, strong people management, and excellent communication. A competitive hourly wage is offered with a structured schedule and opportunities for growth.