Luxury Concierge Lead - Elevate Guest Experience & Team

Pullman Hotels & Resorts; Auckland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Discounted stays

Staff meals

Rewards program

Career progression

Job summary

Pullman Auckland is seeking a talented Concierge Supervisor to expand leadership experience in a luxury hotel setting. You will deliver exceptional guest experiences while guiding a dedicated team focused on memorable stays.

Your role includes supervising daily concierge operations, promoting hotel facilities and loyalty programmes, and coaching staff to achieve service excellence. A strong hospitality mindset and hands-on leadership style are essential.

Qualifications

• Outgoing personality with a genuine passion for hospitality and guest experiences.
• Proven leadership skills with ability to motivate, coach, and support a team.
• Flexibility to work a variety of shifts across a 7-day roster, including weekends and holidays.
• Strong focus on quality, presentation, and attention to detail with a drive to develop a hospitality career.
• Collaborative leadership style with the ability to resolve guest concerns effectively.
• Excellent organisational skills to manage multiple priorities in a fast-paced hotel environment.
• Proactive, hands-on approach and leading by example during busy periods.

Responsibilities

• Supervise day-to-day operations of the Concierge team and uphold service standards.
• Coordinate guest arrivals and departures and assist guests throughout their stay.
• Share local knowledge and promote hotel facilities, services, and loyalty programmes.
• Coach, motivate and support the Concierge team to deliver outstanding service.
• Manage shift operations and provide hands-on leadership during busy periods.
• Liaise with all departments to ensure guest requests are completed promptly.
• Assist with training, onboarding and development of team members.
• Support Front Office leadership in achieving departmental objectives and guest satisfaction.

Skills

Leadership

Guest service

Flexibility

Attention to detail

Organizational skills

Communication

Job description

Pullman Auckland is seeking a talented Concierge Supervisor to expand leadership experience in a luxury hotel setting. You will deliver exceptional guest experiences while guiding a dedicated team focused on memorable stays.

Your role includes supervising daily concierge operations, promoting hotel facilities and loyalty programmes, and coaching staff to achieve service excellence. A strong hospitality mindset and hands-on leadership style are essential.