VIP Guest Experience Coordinator

Novotel & ibis Balikpapan; Auckland; Sur place; NZD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Accor Academy access

AccorHeartist Benefits

Staff meals provided on duty

Parental Leave Scheme

Rewards and recognition

Worldwide career progression

Résumé du poste

Pullman Auckland, a member of the Accor family, seeks a passionate Guest Relations Coordinator to elevate guest experiences, coordinate personalised experiences, champion loyalty recognition, and drive service excellence. You will thrive as a key ambassador, building meaningful guest connections and ensuring memorable stays.

Reporting to the Front Office & Guest Relations Manager, you will coordinate VIP arrivals, loyalty benefits, and special requests while collaborating with all departments to

Qualifications

• Accor experience and strong knowledge of loyalty programs.
• Genuine passion for providing exceptional guest experiences.
• Ability to build rapport with guests and anticipate needs.
• Previous experience in Guest Relations, Front Office, Concierge, or guest-facing role.
• Strong written and verbal communication skills.
• Exceptional attention to detail and organizational skills.
• Confidence managing guest feedback and service recovery.
• Proactive approach and professional, engaging personality.
• Flexible to work a rotating roster including weekends and public holidays.

Responsabilités

• Deliver exceptional, personalised guest experiences throughout the guest journey.
• Act as a key contact for VIP guests, ALL - Accor Live Limitless members, long-stay guests, and special occasions.
• Coordinate VIP arrivals, amenities, welcome experiences, celebrations, and special requests.
• Build meaningful relationships with guests and anticipate their needs.
• Champion guest recognition initiatives and ensure loyalty benefits are delivered.
• Monitor and respond to guest feedback and online reviews professionally.
• Investigate guest concerns and coordinate effective service recovery solutions.
• Support guest experience initiatives through insights and trends.
• Collaborate with Front Office, F&B, Housekeeping, Reservations, Sales & Marketing for seamless service.
• Assist with guest activations, events, networking, and loyalty experiences.
• Promote Pullman and Accor brand standards in every interaction.

Connaissances

Loyalty programs

Guest experience

Communication skills

Guest relations

Proactive & detail-oriented

Description du poste

Pullman Auckland, a member of the Accor family, seeks a passionate Guest Relations Coordinator to elevate guest experiences, coordinate personalised experiences, champion loyalty recognition, and drive service excellence. You will thrive as a key ambassador, building meaningful guest connections and ensuring memorable stays.

Reporting to the Front Office & Guest Relations Manager, you will coordinate VIP arrivals, loyalty benefits, and special requests while collaborating with all departments to