Luxury Concierge - Elevate Guest Experience

SO/ Auckland; Auckland; On-site; NZD 25,000 - 39,000; Part time

Benefits offered by this job

Staff meal

Uniform provided

Hotel discounts across Ennismore/Accor

Family & friends discounts

Career progression

Free night accommodation

Job summary

SO/ Auckland, located in the heart of Auckland's CBD, is seeking a hands-on Concierge (Part-Time) to welcome guests, share local know-how, handle luggage, valet parking, and help ensure a flawless stay. You will drive with a valid NZ license (manual and automatic), work rotating shifts including weekends and holidays, and maintain a polished appearance while delivering exceptional service.

Lifts up to 30kg and NZ work rights are required.

Qualifications

• Requires a valid Full New Zealand Driver’s License.
• Ability to drive both Manual and Automatic vehicles.
• Willing to work a rotating schedule including weekends and holidays.
• Passion for delivering exceptional guest service.
• Professional appearance and clear communication with guests and team.

Responsibilities

• Greet guests warmly and make them feel valued on arrival.
• Share local knowledge on attractions, dining and hidden gems.
• Handle luggage, store belongings and assist with parking.
• Anticipate guest needs and respond to requests promptly.
• Keep public areas tidy and address issues proactively.
• Maintain a positive attitude and collaborate to solve problems.

Skills

NZ Driver's Licence

Manual & Automatic

Guest service

Communication

Flexibility

Physical fitness

Right to work NZ

Outgoing & proactive

Job description

SO/ Auckland, located in the heart of Auckland's CBD, is seeking a hands-on Concierge (Part-Time) to welcome guests, share local know-how, handle luggage, valet parking, and help ensure a flawless stay. You will drive with a valid NZ license (manual and automatic), work rotating shifts including weekends and holidays, and maintain a polished appearance while delivering exceptional service.

Lifts up to 30kg and NZ work rights are required.