Concierge

Ennismore; Auckland; On-site; NZD 25,000 - 33,000; Part time

Benefits offered by this job

Staff meal on shift

Uniform provided and laundered

International accommodation and hotel/

Job summary

Ennismore is seeking a hands-on Concierge for SO/ Auckland to deliver outstanding guest experiences on a part-time basis. You will greet guests warmly, share local recommendations, and assist with luggage, parking, and requests across a luxury, design-led setting.

The role requires a NZ driver’s license (manual and automatic), willingness to work weekends and nights as needed, and a professional, proactive demeanor aligned with hospitality standards.

Qualifications

• Must hold a valid Full New Zealand Driver’s License.
• Ability to drive both Manual and Automatic.
• Able to work on a rotating schedule, including weekends and holidays.
• Strong focus on delivering exceptional guest service.
• Professional appearance and clear communication with guests and team.

Responsibilities

• Greet guests with warmth and ensure they feel valued from arrival.
• Share local attractions and dining options to enhance stays.
• Handle luggage, store belongings, and park cars with care.
• Record guest preferences and promptly manage requests and messages.
• Keep public spaces tidy and inviting; notice and address issues.
• Maintain a positive attitude and find solutions for guest needs.

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.

We are currently look for a Concierge Part-Timewho is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!

Job Description

• Greet every guest and visitor with genuine warmth, ensuring they feel valued and comfortable from the moment they arrive.
• Share your knowledge about the best local attractions, dining options, and hidden gems, helping guests make the most of their stay.
• Handle guests’ luggage with care, store belongings securely, and park cars with professionalism and attention to detail.
• Anticipate guest needs, record preferences, and manage requests, questions, and messages promptly to enhance their experience.
• Ensure public spaces are always tidy and inviting, keeping an eye out for anything that might need attention, from a misaligned cushion to a lost-looking guest.
• Maintain a positive attitude, even when addressing challenges, and work effectively to find solutions that satisfy our guests.

Qualifications

• To be successful, you’ll need a valid Full New Zealand Driver’s License.
• Ability to drive both Manual and Automatic
• Able to work on a rotating schedule, including weekends, public holidays, and night shifts as needed.
• A genuine enthusiasm for delivering exceptional guest service.
• Maintain a professional appearance and communicate clearly with guests and team members alike.
• Comfortable working in a dynamic setting where quick thinking and flexibility are key.
• Physically capable of lifting up to 30kg with ease.
• Must have the legal right to work in New Zealand.
• Naturally outgoing and comfortable starting conversations with guests.
• Positive, proactive, and detail-oriented, with a passion for hospitality and a commitment to supporting your team.

Additional Information

• Staff meal while on shift
• Uniform provided and laundered
• International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
• Family & Friends Hotel Discounts
• Opportunities for further development and worldwide career progression within Ennismore/ Accor
• Annual reward of a free night's accommodationat the hotel and additional perks!

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Thank you for applying!
Good luck!