Concierge

SO/; Auckland; On-site; NZD 30,000 - 41,000; Part time

Benefits offered by this job

Staff meal on shift

Uniform provided and laundered

International accommodation and retail

discounts across Ennismore/ Accor

Job summary

SO/ Auckland is looking for a hands-on Concierge Part-Time to deliver exceptional guest experiences on the front row of the SO/ Auckland property. You will greet guests, share local recommendations, assist with luggage and parking, and ensure public spaces are tidy while maintaining a positive, guest-focused attitude.

The role requires a valid NZ driver's license, ability to drive manual and automatic vehicles, and willingness to work rotating shifts including weekends and holidays.

Qualifications

• Valid Full New Zealand Driver's License.
• Ability to drive both Manual and Automatic transmission.
• Willing to work on a rotating schedule including weekends and public holidays.
• Professional appearance and clear communication with guests and team members.
• Physically capable of lifting up to 30 kg.
• Right to work in New Zealand.

Responsibilities

• Greet guests warmly and provide local information.
• Assist with luggage and parking.
• Record guest preferences and respond to requests promptly.
• Ensure public spaces are clean and inviting.
• Maintain a positive attitude and provide solutions.

Skills

New Zealand driver's license

Manual transmission driving

Guest service

Communication

Flexible schedule

Physical fitness

Job description

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.

We are currently look for a Concierge Part-Timewho is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!

Job Description

• Greet every guest and visitor with genuine warmth, ensuring they feel valued and comfortable from the moment they arrive.
• Share your knowledge about the best local attractions, dining options, and hidden gems, helping guests make the most of their stay.
• Handle guests’ luggage with care, store belongings securely, and park cars with professionalism and attention to detail.
• Anticipate guest needs, record preferences, and manage requests, questions, and messages promptly to enhance their experience.
• Ensure public spaces are always tidy and inviting, keeping an eye out for anything that might need attention, from a misaligned cushion to a lost-looking guest.
• Maintain a positive attitude, even when addressing challenges, and work effectively to find solutions that satisfy our guests.

Qualifications

• To be successful, you’ll need a valid Full New Zealand Driver’s License.
• Ability to drive both Manual and Automatic
• Able to work on a rotating schedule, including weekends, public holidays, and night shifts as needed.
• Maintain a professional appearance and communicate clearly with guests and team members alike.
• Comfortable working in a dynamic setting where quick thinking and flexibility are key.
• Physically capable of lifting up to 30kg with ease.
• Must have the legal right to work in New Zealand.
• Naturally outgoing and comfortable starting conversations with guests.
• Positive, proactive, and detail-oriented, with a passion for hospitality and a commitment to supporting your team.

Additional Information

• Staff meal while on shift
• Uniform provided and laundered
• International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
• Family & Friends Hotel Discounts
• Opportunities for further development and worldwide career progression within Ennismore/ Accor
• Annual reward of a free night's accommodationat the hotel and additional perks!

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

we offer reasonable adjustments to support you.

if you require an adjustment to be made during the recruitment process, you're welcome to let us know.