Front Office Agent

Sofitel; Queenstown; Presencial; NZD 48.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay and benefits

NZ Luxury Hotel of the Year awards

Discounted hotel stays, F&B rates and

Daily staff meals

Rewards and recognition programs

Worldwide career progression

Refer a friend incentive

Onsite 24/7 gym access

Free ski hire during winter

Wellbeing and financial advisory perks

Descripción de la vacante

Sofitel Queenstown Hotel & Spa invites applications for a Front Office/Reservations role in Queenstown, New Zealand. You will deliver luxury service, manage guest requests, and uphold Sofitel standards from arrival to departure.

Experience in reservations and front office in a five-star environment is preferred; knowledge of Opera or a similar system is valued; flexible availability including weekends and holidays is expected. Working rights in New Zealand are required.

Formación

• Previous Reservation/Front Office experience in a five-star luxury environment.
• Knowledge of Opera or other booking system.
• Full, clean valid manual driver’s license preferred.
• Flexibility to meet hotel rostering needs with weekend and public holiday work.
• Must have working rights for New Zealand.

Responsabilidades

• Provide professional and attentive service; guest expectations should be exceeded.
• Respond to guest requests promptly during reservations, arrival & check-in, departure & checkout, and throughout their stay.
• Deliver interactions that are positive, productive and aligned with Sofitel service standards; take initiative to create memorable moments.
• Take initiative to deliver memorable moments that provide treasured guest experiences.

Conocimientos

Reservation/Front Office experience

Booking system knowledge

Driver's license

Weekend and holiday flexibility

NZ working rights

Herramientas

Opera Booking System

Descripción del empleo

Company Description

Sofitel Queenstown Hotel & Spa is an award-winning property positioned in the heart of stunning Queenstown. Appointed with 84 elegant guest rooms and suites, Sofitel draws inspiration from local culture alongside French art de vivre, to offer a one-of-a-kind, luxurious hotel experiences.

Job Description

• Ensure a professional and attentive service is provided and guest expectations are exceeded.
• Respond to guest requests promptly, efficiently and courteously during reservations, arrival & check in, departure & check out, and throughout their stay.
• With your passion for high end hospitality and superb eye for detail, you will take initiative to ensure that all of your interactions are positive and productive and in line with Sofitel service standards
• Have the freedom and creativity to deliver memorable moments that provide treasured guest experiences.

Qualifications

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Previous Reservation/Front Office experience and five star luxury environment preferred.
• Knowledge of Opera or other booking system preferred.
• Full, clean valid manual driver’s license is preferred.
• Have flexibility to meet hotel rostering needs with weekend and public holiday work.
• You will need to hold working rights for New Zealand to be considered for this position.

Additional Information

Benefits

• We offer competitive pay with benefits
• Build your career with the New Zealand Luxury Hotel of the Year and Australasian Hotel of the Year 2024 HM Award winner
• Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
• Daily staff meals provided.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Work for a world-leading Global hotel company.
• Refer a friend incentive
• 24/7 free access to onsite gym
• Free ski hire during our winter months
• Wellbeing support, financial advisory discounts and Employee support programmes

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.