Luxury Guest Services Agent — Front Desk & Guest Delight

M Gallery; Queenstown; On-site; NZD 52,000 - 70,000; Full time

Benefits offered by this job

Daily staff meals

Uniform and laundry allowance

Anniversary stays with F&B credit

Gym access

Well-being and mental health support (

Development opportunities

Job summary

M Gallery in Queenstown, NZ is seeking a professional Front Office Guest Services team member to deliver refined, personalized service across arrival, departure and guest inquiries. You will ensure seamless check-ins, assist with bookings, and collaborate with other departments to exceed expectations in a luxury setting.

Ideal candidates bring at least 1 year in hotel guest services, strong communication, immaculate grooming, and the ability to manage time and priorities in a high-end

Qualifications

• 1 year experience in hotel guest services/front office.
• Experience using Opera Cloud or PMS.
• Excellent communication and luxury guest expectations.
• Strong time management and multitasking abilities.
• Immaculate grooming and professional presentation.
• Police check clearance.
• Flexibility to work weekends and public holidays.

Responsibilities

• Provide friendly, efficient service to guests.
• Greet, check-in and assist guests.
• Coordinate arrivals, departures and bookings.
• Manage guest inquiries and resolve issues proactively.
• Ensure accurate billing and tariffs.
• Liaise with other departments to fulfill guest needs.

Skills

Hotel Front Office

Communication skills

Time management

Grooming

Weekend/holiday flexibility

Guest services

Tools

Opera Cloud / PMS

Job description

M Gallery in Queenstown, NZ is seeking a professional Front Office Guest Services team member to deliver refined, personalized service across arrival, departure and guest inquiries. You will ensure seamless check-ins, assist with bookings, and collaborate with other departments to exceed expectations in a luxury setting.

Ideal candidates bring at least 1 year in hotel guest services, strong communication, immaculate grooming, and the ability to manage time and priorities in a high-end