Guest Experience Agent — Front Desk, Perks & Growth

So/; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Staff meals

Uniform dry-cleaning

Discounts across Accor & Ennismore

Family & Friends discounts

Career development opportunities

Free night with breakfast and dinner

Job summary

So/ in Auckland, New Zealand is seeking a front desk host to deliver exceptional guest experiences from check-in to check-out. You will greet guests, manage reservations, and support front-of-house operations with a friendly, professional demeanor.

Ideal candidates will have hospitality experience, strong communication skills, and be comfortable using Opera Cloud and Microsoft Office. A current NZ driver license is required, and staff benefits include meal provisions and hotel discounts.

Qualifications

• Experience in delivering guest-focused service and handling inquiries.
• Confident in using computer systems and handling reservations.
• Strong communication skills and professional appearance.
• Ability to stay calm under pressure and resolve issues quickly.
• Must have a passion for hospitality and guest satisfaction.
• Full, clean New Zealand Driver's Licence or overseas equivalent.

Responsibilities

• Deliver service excellence at every stage of the guest journey from check-in to check-out.
• Be the first point of contact for guests with warm welcomes and tailored assistance.
• Handle front office tasks: reservations, guest accounts, promotions of hotel services.
• Answer guest queries and phone calls professionally.
• Reconcile cashier floats at end of shift with accuracy.

Skills

Customer focus

Multitasking

Communication skills

Professional presentation

Tools

Opera Cloud

Microsoft Office

Job description

So/ in Auckland, New Zealand is seeking a front desk host to deliver exceptional guest experiences from check-in to check-out. You will greet guests, manage reservations, and support front-of-house operations with a friendly, professional demeanor.

Ideal candidates will have hospitality experience, strong communication skills, and be comfortable using Opera Cloud and Microsoft Office. A current NZ driver license is required, and staff benefits include meal provisions and hotel discounts.