Guest Experience Specialist

Placements24; Canterbury; On-site; NZD 52,000 - 65,000; Full time

Benefits offered by this job

Employee discounts on hotel services

F&B discounts

Job summary

Placements24 is seeking a friendly Guest Relations Officer for a leading hotel in Queenstown. You will be the main contact for guests, ensuring their stay is comfortable and enjoyable while delivering outstanding customer service.

The role requires excellent interpersonal skills, fluent English, and the ability to work in a fast-paced hospitality environment. Opportunities for growth and employee discounts on hotel services and F&B are offered.

Qualifications

• Previous experience in customer service or hospitality.
• Excellent communication and interpersonal skills.
• Positive attitude and passion for serving others.
• Ability to work independently and as part of a team.
• Fluent English; additional languages preferred.
• Strong organization and attention to detail.

Responsibilities

• Welcome guests and assist with check-in/check-out.
• Provide information on hotel services and local attractions.
• Respond promptly to inquiries and requests.
• Build rapport and anticipate guest needs.
• Handle complaints with empathy and professionalism.
• Liaise with other departments to fulfill requests.
• Gather guest feedback and report insights to management.

Skills

Customer service

Hospitality experience

Interpersonal skills

Communication

Problem solving

Teamwork

Job description

Placements24 is seeking a friendly Guest Relations Officer for a leading hotel in Queenstown. You will be the main contact for guests, ensuring their stay is comfortable and enjoyable while delivering outstanding customer service.

The role requires excellent interpersonal skills, fluent English, and the ability to work in a fast-paced hospitality environment. Opportunities for growth and employee discounts on hotel services and F&B are offered.