L2 Support Engineer

Randstad New Zealand; Tauranga; On-site; NZD 55,000 - 83,000; Full time

Job summary

Randstad New Zealand is seeking two Level 2 Support Engineers for a 6-month on-site contract in Bay of Plenty. You will be the primary escalation point for floorwalkers, supporting Windows 11 post-migration and guiding staff through the new environment.

Ideal candidates have 2–3 years in IT desktop support, strong Windows 10/11, Intune, M365, and Azure skills, plus solid communication abilities and a relevant degree.

Qualifications

• 2–3 years in IT desktop support or system administration.
• Proficient with Windows 10/11 administration.
• Experience with Intune, Microsoft 365 and Azure.
• Based in New Zealand with ability to commute to Tauranga on-site.

Responsibilities

• Provide on-site end-user support for Windows 11 migration.
• Troubleshoot hardware, network, login, and M365 issues.
• Triage and escalate to Tech Lead as needed.
• Manage enterprise tools like Intune and PowerShell to push updates.

Skills

Windows 10/11

Microsoft Intune

Microsoft 365

Azure

PowerShell

Desktop Support

Migration

Education

Bachelor Degree

Tools

Intune

PowerShell

Azure

Microsoft 365

Job description

The Role

We are seeking two Level 2 Support Engineers for 6-month contracts based on-site in Bay of Plenty. As a dedicated Windows 11 migration support engineer, you will play a critical role in ensuring a smooth transition for end-users by providing robust post-migration support. You will act as the primary technical escalation point for the floorwalking team, resolving complex technical issues and helping employees seamlessly navigate the new Windows 11 ecosystem.

Key Duties

• On-Site Support: Act as the primary technical escalation point for floorwalkers, walking the office floor to assist users face-to-face with setup problems and system inquiries.


• Advanced Troubleshooting: Resolve complex, hard-to-solve hardware, network, login, and Microsoft 365 application issues.


• Triage & Escalation: Effectively triage critical problems and elevate complex, unresolved issues to the squad Tech Lead.


• Tool Management: Utilize enterprise management systems like Microsoft Intune and PowerShell to troubleshoot technical issues and push software updates.

Skills & Experience Required

• Experience: 2 to 3 years of commercial experience in IT desktop support or system administration.


• Technical Stack: Strong, hands-on proficiency administering Windows 10/11, Microsoft Intune, Microsoft 365, and Azure.


• Communication: Exceptional people skills with a friendly, approachable demeanor. You must feel comfortable approaching busy staff and translating technical steps into simple, easy-to-understand terms.


• Qualifications: Relevant IT certifications or a computer science degree are highly preferred.


• Location: Must be based in or able to commute daily to the office for on-site work.

Work Rights

Because this is a short-term contract, we are unable to provide visa sponsorship. We can only process applications from candidates who are currently based in New Zealand and hold a valid work visa, residency, or citizenship. If you are currently overseas without existing work rights, we unfortunately cannot assist you with this specific role.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Experience

4 years

Skills

L2 Support, Windows 11, Intune, Azure, M365, PowerShell, Desktop Support, Migration

Qualifications

• Bachelor Degree

education

Bachelor Degree&ICT