IT Support Pro (Level 1.5) - First-Contact Troubleshooter

Aotearoa New Zealand Association of Social Workers; Waitematā; On-site; NZD 52,000 - 70,000; Full time

Job summary

Daraco IT in Auckland is seeking an IT support specialist to be the friendly first point of contact for users, helping to restore productivity and reduce downtime. You’ll troubleshoot issues across Windows 11, Microsoft 365, Teams, Outlook and related tech, while keeping customers reassured and informed.

The role suits someone with 1–2 years in IT support, a customer‑first mindset, solid documentation habits and a willingness to learn from experienced engineers in a collaborative team

Qualifications

• 1–2 years in an IT support, helpdesk, desktop support or service desk role.
• Strong customer-first approach with clear communication.
• Working knowledge of Windows 11, Microsoft 365, Teams, Outlook and common business apps.
• Basic understanding of networking fundamentals and device setup.

Responsibilities

• Be the friendly first point of contact for people who need IT help via phone, email, ticketing system and remote tools.
• Provide occasional onsite support at customer locations when required.
• Troubleshoot Windows 11, Microsoft 365, Teams, Outlook, devices, printers, Wi‑Fi and VPNs.
• Keep tickets moving with clear notes and prioritised work.
• Work with senior engineers on more complex incidents and learn from real customer environments.
• Contribute to reliable, secure and well-supported customer systems across NZ and Australia.

Skills

IT support

Customer service

Windows 11

Microsoft 365

Teams

Outlook

Networking basics

Troubleshooting

Job description

Daraco IT in Auckland is seeking an IT support specialist to be the friendly first point of contact for users, helping to restore productivity and reduce downtime. You’ll troubleshoot issues across Windows 11, Microsoft 365, Teams, Outlook and related tech, while keeping customers reassured and informed.

The role suits someone with 1–2 years in IT support, a customer‑first mindset, solid documentation habits and a willingness to learn from experienced engineers in a collaborative team