Onsite Level 2 IT Support Engineer – Client-Facing

efex

Auckland

On-site

NZD 70,000 - 90,000

Full time

17 hours ago

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Benefits offered by this job

Birthday leave

Wellbeing leave

Certification support

Career progression

Job summary

efex is seeking an on-site Level 2 Service Desk Engineer in Auckland to support a key childcare client from Orewa. You will be the on-site technical expert, providing advanced IT support across desktop, server, networking and Microsoft environments, and contribute to infrastructure upgrades and project work.

With 3–5+ years in similar roles, you will own incidents, maintain documentation, and collaborate with project teams to deliver reliable IT services.

Qualifications

3-5+ years of experience in client environments, ideally within an MSP
Experience supporting Windows Server, AD, Exchange or Microsoft 365 environments
Strong client-facing communication and ownership of issues to resolution

Responsibilities

Provide proactive and reactive IT support on-site across desktop, server, networking, and MS environments
Troubleshoot and resolve infrastructure, server, networking and Microsoft 365 issues
Lead on-site project work including deployments and upgrades
Monitor, maintain and optimise systems for uptime and performance
Manage incidents to resolution with clear user communication
Document tickets, time records and technical details
Collaborate with project teams, account managers and specialists
Act as escalation point for complex issues