Medical Receptionist

Aotearoa New Zealand Association of Social Workers; Manurewa; On-site; NZD 43,000 - 54,000; Full time

Benefits offered by this job

Supportive team

Learning & development

Primary healthcare experience

Collaborative clinic culture

Job summary

Clendon Medical Centre is seeking an experienced Medical Receptionist to join our busy general practice in Auckland. This full-time role focuses on delivering excellent patient service and ensuring smooth, efficient operations.

You will be the first point of contact for patients, handling appointments, payments and enrolments while maintaining privacy and a calm, organized approach in a busy healthcare environment.

Qualifications

• Experience in medical reception or front-desk duties is preferred.
• MedTech Evolution experience highly advantageous.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Attention to detail and accuracy.

Responsibilities

• Welcoming and assisting patients.
• Answering telephone enquiries, booking, changing and coordinating patient appointments.
• Processing payments, invoicing and other reception-related administration.
• Managing patient enrolments and transfers.
• Liaising with clinicians, nurses and the broader practice team.
• Maintaining patient privacy and confidentiality.

Job description

Join a Supportive, Collaborative & Community-Focused Clinic

Are you an experienced Medical Receptionist who enjoys helping people and being part of a supportive team?

Clendon Medical Centre is looking for a friendly, professional and experienced Medical Receptionist to join our busy general practice. This is a full-time, 40-hour-per-week opportunity for someone who takes pride in providing excellent patient service and helping a medical centre run smoothly and efficiently.

About the Role

As one of the first points of contact for our patients, you will play an important role in creating a positive and professional experience from the moment our patients arrive at the practice.

Your responsibilities include:

• Welcoming and assisting patients.
• Answering telephone enquiries, booking, changing and coordinating patient appointments.
• Processing payments, invoicing and other reception-related administration.
• Managing patient enrolments and transfers.
• Liaising closely with clinicians, nurses and other members of the wider practice team.
• Maintaining high standards of patient privacy and confidentiality.

About You

• You will be warm, professional and confident, with the ability to build rapport quickly with patients and colleagues.
• You understand that working in general practice can be busy and unpredictable and therefore you are able be calm, organised and solution-focused while managing competing priorities.
• You will be a great communicator who is reliable and brings strong attention to detail.
• Positive, proactive attitude with the ability to recognise what needs to be done without always needing to be asked.
• Display a genuine commitment to the principles and practice of health equity, including providing culturally safe and inclusive service to all patients.
• Previous medical reception experience, ideally within general practice, primary care, acute care or a similarly busy healthcare environment.
• A strong understanding of general practice.
• MedTech Evolution experience highly advantageous.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Good computer literacy and the ability to learn systems quickly.
• Excellent accuracy and attention to detail.
• A proactive and positive approach to work.
• A genuine team focus and willingness to support colleagues.

Most importantly, you will genuinely enjoy working with people and understand the importance of treating every patient with kindness, dignity and respect.

What We Offer

• A supportive and collaborative workplace.
• A strong team environment where reception, nursing and clinical teams work closely together.
• Ongoing learning and development.
• The opportunity to further develop your skills within primary healthcare.
• A role where your experience and initiative will genuinely make a difference to both patients and the wider team.

We are looking for someone who wants to become an important part of our team and contribute positively to the culture and day-to-day running of our practice.

To find out more about us and what we do, visit our website: https://clendonmedical.co.nz/