Reception/Optical Assistant

Hawera Eyecare; Hawera; On-site; NZD 42,000 - 61,000; Full time

Benefits offered by this job

Free spectacles annually

Discounts for family and friends

Professional development opportunities

Supportive work environment

Job summary

Hawera Eyecare is relocating to a brand new High Street practice and seeks an enthusiastic Receptionist/Optical Assistant to join our fast-paced, dynamic team. You will be the first point of contact for many patients and play a key role in delivering outstanding service and ensuring patients leave with the best possible vision solutions.

In this role you will assist patients with eyewear selection and optical dispensing, manage paperwork and scheduling, handle transactions and insurance claims,

Qualifications

• Caring and empathetic approach with a focus on great patient outcomes.
• Attention to detail and accurate completion of tasks.
• Ability to work quickly and efficiently.
• Professional appearance and demeanour.
• Clear, compassionate communication with patients and team members.

Responsibilities

• Assist patients with vision care needs, including eyewear selection, adjustments and optical dispensing.
• Manage and process paperwork efficiently and accurately.
• Handle busy appointment scheduling and coordinate patient flow.
• Utilize strong numerical skills for handling transactions, insurance claims and optical prescriptions.
• Communicate effectively with patients and team members, both verbally and in writing.
• Think on your feet to solve problems and address patient concerns swiftly.
• Day to day practice upkeep such as maintaining a functional, clean and professional environment.
• Work in a health setting - maintain professionalism and discretion in all patient interactions, along with managing and protecting sensitive patient information.

Skills

Customer service

Communication

Attention to detail

Numeracy

Teamwork

Job description

Hawera Eyecare relocating to a brand new practice on High Street next to BNZ!

We are looking for an enthusiastic Receptionist/Optical Assistant to join our fast-paced, dynamic team at our new practice. You will be the first point of contact for many patients and will play a key role in delivering outstanding service and ensuring patients leave with the best possible vision solutions.

Key responsibilities

Assist patients with vision care needs, including eyewear selection, adjustments and optical dispensing

Manage and process paperwork efficiently and accurately

Handle busy appointment scheduling and coordinate patient flow

Utilize strong numerical skills for handling transactions, insurance claims and optical prescriptions

Communicate effectively with patients and team members, both verbally and in writing

Think on your feet to solve problems and address patient concerns swiftly

Day to day practice upkeep such as maintaining a functional, clean and professional environment

Work in a health setting - maintain professionalism and discretion in all patient interactions, along with managing and protecting sensitive patient information

About you

Caring and empathetic with an enjoyment of interacting with people and a focus on great patient outcomes

Attention to detail and accurate completion of tasks

Ability to work quickly and efficiently

Professional appearance and demeanour

Ability to work efficiently on your own as well as collaborate effectively with the team

Comfortable with numbers for transactions and paperwork, and skilled in clear, compassionate communication

Adaptable and resourceful, able to handle a variety of tasks and challenges in a busy setting

Strong ability to learn, grow and acquire new skills and knowledge through both book based learning and on the job training

A supportive and dynamic work environment with ongoing training

Yearly pair of free spectacles and generous discounts for spouse/family/friends

Opportunities for professional growth and development within the practices

The chance to make a real difference in local patients' lives

About us

Hawera Eyecare is dedicated to providing exceptional care to our patients and ensuring they leave with the best possible vision solutions. Our practice is fast-paced, exciting, and continuously evolving.