IT Support Specialist

Absolute IT; Auckland; On-site; NZD 52,000 - 70,000; Full time

Benefits offered by this job

Free parking

Onsite gym

EmployeeShare Plan

Health and Wellbeing allowance

Supportive, collaborative workplace

Job summary

Absolute IT is seeking a friendly On-Seat IT Support Analyst in Auckland to help staff with dependable workplace technology. You’ll be the on-site go-to person at Airport Oaks, partnering with colleagues and external vendors to keep devices, apps, and connectivity running smoothly.

The role focuses on face-to-face support, onboarding/offboarding, and hands-on troubleshooting of desktops, software, and networks.

Qualifications

• At least 1+ year experience in an IT support role (L1-L2), ideally customer facing.
• Working knowledge of Windows devices, Microsoft 365, Outlook, and end-user environments.
• Clear communication skills and the ability to explain technical issues simply.

Responsibilities

• Providing responsive, on-site IT support for desktops, devices, and business applications.
• Troubleshooting hardware, software, and connectivity issues in person.
• Supporting staff onboarding and offboarding with proactive IT setup.

Skills

Customer service

Windows

Microsoft 365

Outlook

Communication

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

About the Role

We’re looking for a friendly and reliable On-Seat IT Support Analyst who enjoys helping people and solving problems face-to-face. This role plays a key part in ensuring staff have dependable, well-supported workplace technology so they can do their best work every day.

You’ll be the go-to person on site for IT support at the Airport Oaks location, working closely with colleagues and external vendors to keep end-user devices, applications, and connectivity running smoothly.

What you’ll be doing

• Providing responsive, on-site IT support for desktops, devices, and business applications
• Troubleshooting hardware, software, and connectivity issues in person
• Supporting staff onboarding and offboarding with proactive, well-organised IT setup
• Working with third-party IT vendors to maintain and improve IT services
• Supporting IT projects, training users, and suggesting improvements to the on-site IT experience

What we’re looking for

• Atleast 1+ year experience in an IT support role (L1-L2), ideally customer facing
• Working knowledge of Windows devices, Microsoft 365, Outlook, and end-user environments
• A calm, approachable, and customer-focused mindset
• Clear communication skills and the ability to explain technical issues simply
• Someone organised, dependable, and comfortable managing multiple requests

Why this role

• Free parking
• Onsite gym
• Generous Employeee Share Plan
• Health and Wellbeing allowance
• A supportive, collaborative workplace where your contribution is valued
• A hands-on role with strong visibility across the business

If you enjoy helping people, taking ownership, and being part of a team that values great service, we’d love to hear from you.

Note

Applicants must hold a valid work permit to be considered.