ICT Support Technician

Instant Tech Solutions Ltd; Napier; On-site; NZD 37,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Job summary

Instant Tech Solutions Ltd is seeking two customer-focused ICT Support Technicians to join our Hawke's Bay team (Napier area) on a full-time basis. Salary is NZ$27–34 per hour, with a minimum of 30 hours per week and weekend rosters.

Roles are based in Hawke's Bay stores, with duties covering software/hardware setup, repair, front-desk assistance and phone support. A successful applicant will be a team player with strong communication skills, able to work a flexible roster, and possess basic

Qualifications

• Minimum two years of experience or minimum level 4 qualification in IT or related field.
• Basic computer skills and experience with customer service software.
• Good communication and customer service skills.

Responsibilities

• Install or configure software and drivers on devices.
• Set up and test hardware or software for devices like laptops, computers, Macs, smartphones, iPads and tablets to resolve faults.
• Repair and troubleshoot devices including smartphones, tablets, laptops and desktops.
• Attend front desk to create new tickets and assist in sales support.
• Provide excellent customer service in person and over the phone.
• Resolve customer issues promptly and efficiently.
• Continuously improve knowledge of products and services.
• Multitask and manage multiple customer interactions simultaneously.

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Instant Tech Solutions Ltd – Napier City, North Island

We are seeking two customer-focused ICT Support Technician to join our team within Hawkes Bay reagion (Napier/Havelock North/Waipukurau) on a full-time basis. If you have a strong passion to deal with diverse IT-related issues and assist our valued customers, this could be the perfect opportunity for you in this role. You will be paid $27 -$34 per hour depending on experience. You will work a minimum of 30 hours.

You are required to work on weekends and as per roaster shifts. The job will be based in one of our stores in Hawkes's Bay region.

You will be responsible for:

• Install or configure software and driver on devices.
• Setup and test hardware or software of devices like Laptops, Computer systems, MacBooks, Smartphones, iPads, and Tablets to resolve faults.
• Repair and troubleshoot various devices like Smartphones, Tablets, Laptops, and desktops.
• Attentive at the front desk to make new tickets and assist in sales support.
• Provide excellent customer service to customers physically as well as over phone support.
• Resolve customer issues and concerns in a timely and efficient manner.
• Continuously improve your knowledge of our products and services.
• Ability to multitask and manage multiple customer interactions simultaneously

A successful applicant will:

• A team player
• Must be able to work on the flexible roaster
• Have good communication and customer service skills
• Basic computer skills and experience with customer service software
• Minimum two years of experience or Minimum level 4 qualification in IT or any related field

• We offer a competitive salary, as well as ongoing training and professional development opportunities.