IT Helpdesk Operator

Farmers; Howick; On-site; NZD 45,000 - 60,000; Full time

Job summary

James Pascoe Group of Companies is seeking an entry-level IT Help Desk specialist to support internal customers across Support Centres, Stores, and a Distribution Centre in NZ and AU. You will answer calls, log requests, and troubleshoot a range of POS, network, and desktop issues.

The role emphasises quick learning, strong customer service, and autonomy in a busy support environment, with roster-based shifts including late nights, weekends, and public holidays.

Qualifications

• Must have previous IT Helpdesk experience.
• A quick learner and self-motivated.
• Strong customer service skills.
• Comfortable with answering technical questions and logging requests.
• Able to stay calm under pressure in a busy Help Desk role.

Responsibilities

• Answer all incoming calls and log requests in ServiceDesk Plus.
• Troubleshoot POS hardware, applications, printers, networks, and desktops.
• Log and manage access requests and user accounts.
• Liaise with third party service providers and second level support teams.
• Provide efficient, accurate support to minimize business impact and productivity loss.
• Adapt to roster-based shifts, including late nights, weekends, and holidays.

Skills

Customer service

Communication

Problem solving

Autonomy

Fast learner

Teamwork

Tools

ServiceDesk Plus

Outlook

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We have a fantastic Entry level opportunityin our IT Help Desk team.

You will assist our internal customers - James Pascoe Group of Companies based at Support Centres, Stores and Distribution Centre in NZ and AU with first level IT Support.

Some Key Duties include:

• Answer all incoming calls
• Log calls and service requests in ServiceDesk Plus
• Troubleshoot POS hardware, application, printer, network and desktop issues
• Perform/Maintain certain system access requests
• Liaise with third party service providers
• Interact with second level support teams

You will handle a variety of calls - from simple calls to more complex issues.

You will need to provide an efficient and effective service to minimise any business impact and loss of productivity.

You will need to be as comfortable and confident in answering technical questions and accurate in your logging of support and service requests.

You will need to stay calm under pressure and pride yourself on providing consistent efficient service.

This is a busy Help Desk and a varied role, so you'll need to be one of those people who are not easily riled.

To be considered for this position:

• You must be able to work roster-based shifts, including late nights, weekends, and public holidays.
• Must have previous IT Helpdesk experience
• A quick learner and self-motivated
• Must have strong customer service skills
• You like to have a degree of autonomy
• You have strong problem solving and analytical skills
• Excellent relationships building and communication skills
• Previous experience using Outlook email preferred

*Please note that we will be relocating to the new Support Office on Pitt Street by July 2027.

Entitlement to work in New ZealandIn accordance with the Immigration Act 2009, you will be asked to provide evidence of your entitlement to work in New Zealand during the selection process. If invited to interview, you will be required to bring original documentation with you. Please refer to our Frequently Asked Questions on our Contact Us page for more information.

Do you want to receive recommendations for similar jobs?