Software Support Specialist

Auxo Software; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Full on-the-job training

Free parking

Collaborative team environment

Job summary

Auxo Software is NZ’s leading automotive software company. We’re looking for a Software Support Consultant to join our team and deliver exceptional support to our clients who use our software solutions.

This is an office-based role where you’ll work closely with customers to troubleshoot issues, provide guidance and ensure their software systems are operating efficiently. You’ll play a key role in maintaining client satisfaction and helping our customers get the most value from our products.

Qualifications

• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Confidence working with software and technology.
• Experience using remote support tools and ticketing systems.
• Ability to work independently and as part of a team.
• Knowledge of automotive industry processes and software systems — highly regarded.

Responsibilities

• Provide software support to clients via phone and email, assisting with software-related inquiries and troubleshooting.
• Diagnose and resolve software-related problems, escalating complex issues to the appropriate teams and tracking to resolution.
• Provide clear, friendly and professional guidance to customers.
• Collaborate with development and product teams to communicate client feedback and help improve our products.
• Build strong relationships with customers and ensure they receive a consistently high level of support.

Skills

Problem-solving

Communication

Troubleshooting

Remote support tools

Teamwork

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Auxo Software is NZ’s leading automotive software company. Our customers are some of the best vehicle workshops and dealerships across the country, and our focus is on making every day easier, more efficient and more rewarding for them.

We’re looking for a Software Support Consultant to join our team and deliver exceptional support to our clients who use our software solutions.

This is an office-based role where you’ll work closely with customers to troubleshoot issues, provide guidance and ensure their software systems are operating efficiently. You’ll play a key role in maintaining client satisfaction and helping our customers get the most value from our products.

Software Support Consultant

Auxo Software | New Zealand

Auxo Software is NZ’s leading automotive software company. Our customers are some of the best vehicle workshops and dealerships across the country, and our focus is on making every day easier, more efficient and more rewarding for them.

We’re looking for a Software Support Consultant to join our team and deliver exceptional support to our clients who use our software solutions.

This is an office-based role where you’ll work closely with customers to troubleshoot issues, provide guidance and ensure their software systems are operating efficiently. You’ll play a key role in maintaining client satisfaction and helping our customers get the most value from our products.

About the Role

You’ll be the first point of contact for customers needing help with our software. You’ll use your technical and problem-solving skills to diagnose issues, provide solutions and work with our internal teams when more complex problems arise.

Key Responsibilities

• Provide software support to clients via phone and email, assisting with software-related enquiries, issues and troubleshooting.
• Diagnose and resolve software-related problems, escalating complex issues to the appropriate teams and tracking them through to resolution.
• Provide clear, friendly and professional guidance to customers.
• Collaborate with development and product teams to communicate client feedback and help improve our products.
• Build strong relationships with customers and ensure they receive a consistently high level of support.

What We’re Looking For

We’re looking for someone who is curious, practical and enjoys helping people solve problems.

You’ll ideally have:

• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Confidence working with software and technology.
• Experience using remote support tools and ticketing systems.
• The ability to work effectively both independently and as part of a team.
• Knowledge of automotive industry processes and software systems — highly regarded.
• Previous experience in software support or a related field — preferred, but not essential.

Most importantly, you’ll have a positive attitude, a willingness to learn and a genuine desire to provide great customer service.

What’s in It for You?

• Full on-the-job training to set you up for success.
• Free parking.
• A fun, supportive and collaborative team environment.
• The opportunity to develop your technical and customer service skills.
• The chance to build a rewarding career with a leading New Zealand software company.

Ready to Make Your Mark?

If you’re looking for a fun, challenging and rewarding opportunity where you can build your career, solve problems and make a real difference to customers every day, we’d love to hear from you.