It Support Engineer

Digiscale Jobs; Hawke's Bay; Presencial; NZD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Digiscale Jobs in Hawke's Bay, New Zealand, is seeking an IT Support Engineer to deliver technical assistance to users, diagnose hardware and software issues, and ensure smooth operation of IT systems.

You will handle requests via phone, email, and in person, install and configure devices, document issues, and work with the IT team to improve processes and support overall technology performance.

Formación

• Proven experience in a technical support role or similar position.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Familiarity with Windows and macOS operating systems.
• Excellent problem-solving skills and ability to troubleshoot effectively.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

Responsabilidades

• Provide first-line support for IT-related issues via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Assist in the setup of new user accounts and equipment.
• Document support requests and solutions in the ticketing system.
• Collaborate with other IT team members to improve processes and systems.
• Stay up-to-date with emerging technologies and best practices in IT support.

Conocimientos

Problem solving

Communication

Teamwork

Independent work

Customer service mindset

Educación

CompTIA A+

ITIL

Herramientas

Windows OS

macOS

Networking basics

Ticketing system

Descripción del empleo

We are seeking a motivated and skilled IT Support Engineer to join our dynamic team. In this role, you will be responsible for providing technical support to our users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems. Your primary duties will include responding to support requests, diagnosing problems, and implementing solutions in a timely manner.

Key Responsibilities:

• Provide first-line support for IT-related issues via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Assist in the setup of new user accounts and equipment.
• Document support requests and solutions in the ticketing system.
• Collaborate with other IT team members to improve processes and systems.
• Stay up-to-date with emerging technologies and best practices in IT support.

Qualifications:

• Proven experience in a technical support role or similar position.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Familiarity with Windows and macOS operating systems.
• Excellent problem-solving skills and ability to troubleshoot effectively.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.