IT Application Support (ERP) – East Tamaki

Bureau Limited; Howick; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Private medical insurance

Job summary

Jora New Zealand is seeking an IT Application Support specialist focused on ERP to keep Infor M3 and connected systems running smoothly across the East Tamaki site. You will investigate incidents, manage access, support change activities and drive continuous improvement.

Reporting to the ERP Manager, you’ll work with process owners across sales, supply chain and manufacturing to keep business-critical applications stable, secure, and productive for users. This is a 5-day onsite role in Auckland.

Qualifications

• Demonstrated strong experience providing IT application support (incident/service request/problem management).
• ERP experience strongly preferred (Infor M3).
• Experience with user and access administration (AD/Entra ID) and least privilege.
• Strong troubleshooting and analytical skills; able to handle complex issues.
• Clear written and verbal communication; translate tech concepts for non-technical users.
• Security-first mindset across all activities.
• Experience with integrated applications (POS, portals, Power Apps) and cross-functional stakeholders.

Responsibilities

• Provide IT application support for ERP and connected systems.
• Investigate incidents, service requests and problems; perform root-cause analysis.
• Coordinate with internal teams and external vendors for escalations and patches.
• Support change and release activities including UAT and post-release stabilisation.
• Identify recurring issues and propose improvements to reduce rework.
• Deliver training and onboarding; create training materials and coaching.
• Follow cyber security policies and report suspected security incidents.

Skills

IT application support

ERP experience (Infor M3)

User and access administration

Troubleshooting & analytics

Clear communication

Security-first mindset

Stakeholder collaboration

Tools

Active Directory/Entra ID

Power Apps

POS integrations

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

IT Application Support (ERP) – East Tamaki

Overview Join a well-established and highly respected business that supplies critical infrastructure to New Zealand and across the world. This is a practical, delivery-focused opportunity to ensures business-critical applications run reliably and securely, helping teams across branches, supply chain, back office and manufacturing work efficiently and accurately.

Role Reporting to the ERP Manager, you will be a key member of the IT team supporting the business and its external partners. Your primary focus is day-to-day application support – investigating incidents, managing access, supporting change activities and driving continuous improvement – with a strong emphasis on Infor M3 and connected applications (POS, Customer Portal, Power Apps and other integrations). You will work closely with process owners and stakeholders across the business to keep systems stable, users productive and processes consistent.

Some of the key responsibilities:

• Provide support for business applications, primarily ERP - Infor M3 and connected systems (POS, Customer Portal, Power Apps and custom integrations).
• Investigate and resolve incidents, service requests and problems; perform root-cause analysis and implement preventative actions.
• Coordinate with internal technology teams and external vendors for escalations, fixes, patches and platform support.
• Support change and release activities, including impact assessment, user acceptance testing, cutover support and post-release stabilisation.
• Identify recurring issues and friction points; propose improvements that reduce rework and improve user experience.
• Deliver application training and user onboarding, create training materials, and provide floor-walking or virtual coaching.
• Follow cyber security policies, apply identity verification, and report suspected security incidents promptly.

What you'll bring

• Demonstrated strong experience providing IT application support (incident/service request/problem management) in a business-critical environment.
• ERP experience is strongly preferred (Infor M3 highly desirable), including understanding of end-to-end business processes and master data.
• Experience with user and access administration (e.g. Active Directory / Entra ID, application roles, group maintenance) and a solid understanding of least privilege.
• Strong troubleshooting and analytical skills; able to adapt to complex issues rather than relying solely on scripted processes.
• Clear written and verbal communication skills; able to translate technical concepts into practical guidance for non-technical users.
• Security-first mindset with the ability to interweave security throughout all activities.
• Experience supporting integrated applications (POS, portals, Power Apps) and working with stakeholders across sales, supply chain and manufacturing is preferred.
• Ideally living locally to the East Tamaki / Auckland area

What's on offer

• Competitive salary plus benefits inc. private medical insurance after 6-months service.
• People-first culture, supportive leadership, genuine opportunity to make an immediate impact.
• This is a 5-day onsite role in the office -flexibility on start and finish times, with on-call support sometimes required.

Work rights Please ensure you have the appropriate New Zealand work rights before applying. Applicants who do not already have the right to work without restrictions in New Zealand, or those based overseas, will not be considered.