Claims Team Leader: Empower People & Deliver Fair Outcomes

Tower; Auckland; In loco; NZD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

26 weeks parental leave

Birthday day off

22 days annual leave

Wellness leave

Career growth and progression

Flexible working

Discounts on Tower products

Free life insurance

Descrizione del lavoro

Tower in Auckland is seeking an experienced House & Contents Claims leader to guide and empower a high-performing team, ensuring fair, timely outcomes for customers when they need us most.

You'll coach staff, manage workloads, drive process improvements, and uphold policy wording and regulatory obligations while delivering excellent customer service.

Join a supportive, dynamic insurer dedicated to protecting New Zealanders and developing people.

Competenze

• 1–5+ years in a leadership or team manager role.

Mansioni

• Lead and coach a high-performing claims team to deliver great customer outcomes.
• Manage team workloads and claims delivery, ensuring efficient, accurate handling.
• Drive continuous improvement to processes, service delivery and customer experience.

Conoscenze

Leadership

Coaching

Team management

Claims knowledge

Customer outcomes

Descrizione del lavoro

Tower in Auckland is seeking an experienced House & Contents Claims leader to guide and empower a high-performing team, ensuring fair, timely outcomes for customers when they need us most.

You'll coach staff, manage workloads, drive process improvements, and uphold policy wording and regulatory obligations while delivering excellent customer service.

Join a supportive, dynamic insurer dedicated to protecting New Zealanders and developing people.