Insurance Operations Specialist

Placements24; Queenstown; Hybrid; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Medical aid

Pension fund

Professional development

Annual leave

Supportive team

Career growth

Job summary

Placements24 is seeking an organized Insurance Operations Specialist to join our client in Queenstown on a hybrid basis. You will oversee daily operations, policy administration, and claims processing while supporting customer service initiatives.

The role emphasizes data integrity, compliance with insurance regulations, and collaboration with sales, claims, and IT teams. The ideal candidate has strong admin skills, attention to detail, and thrives in a hybrid work environment.

Qualifications

• Minimum 3 years of experience in insurance operations, policy administration, or claims processing.
• Solid understanding of insurance principles, products, and regulatory requirements (SA).
• Excellent organizational and time-management skills.
• Proficiency with insurance management software and the MS Office Suite.
• Strong attention to detail and accuracy in data entry.
• Effective communication and interpersonal skills.
• Ability to work independently and in a hybrid setting.
• Diploma or certification in Business Administration or Insurance is advantageous.
• Problem-solving and proactive approach to resolving operational challenges.
• Commitment to delivering high-quality service and operational excellence.

Responsibilities

• Oversee daily insurance operations including policy issuance, endorsements, and renewals.
• Process claims accurately and efficiently, ensuring compliance with policy terms and procedures.
• Maintain policyholder records and ensure data integrity within the company's systems.
• Provide support to the sales and claims teams, addressing operational queries and issues.
• Identify opportunities for process improvement and implement enhancements to optimize efficiency.
• Ensure compliance with all relevant insurance regulations and company policies.
• Assist in the preparation of operational reports and performance metrics.
• Handle customer inquiries related to policy administration and operational procedures.
• Collaborate with IT and other departments to ensure seamless system operations.
• Contribute to training initiatives for new operational staff.

Skills

Organizational skills

Time management

Communication

Attention to detail

MS Office proficiency

Insurance software

Education

Diploma in Business Administration or Insurance

Tools

Insurance management software

MS Office Suite

Job description

About the Role

Our client, a key player in the insurance industry , is seeking an organized and efficient Insurance Operations Specialist to join their team in Queenstown, Eastern Cape . This role operates on a hybrid model, offering a blend of in-office collaboration and remote flexibility. The Insurance Operations Specialist will be responsible for ensuring the smooth and effective day-to-day operations of the insurance department. This includes managing policy administration, processing claims efficiently, and supporting customer service initiatives. You will play a vital role in maintaining operational integrity, improving processes, and ensuring adherence to company policies and regulatory standards. The ideal candidate will possess strong administrative skills, a meticulous attention to detail, and a thorough understanding of insurance operations. This is an excellent opportunity for an experienced professional to contribute to a respected insurance provider and enhance operational efficiency in a hybrid work environment.

Key Responsibilities

• Oversee and manage daily insurance operations, including policy issuance, endorsements, and renewals.
• Process insurance claims accurately and efficiently, ensuring compliance with policy terms and procedures.
• Maintain policyholder records and ensure data integrity within the company's systems.
• Provide support to the sales and claims teams, addressing operational queries and issues.
• Identify opportunities for process improvement and implement enhancements to optimize efficiency.
• Ensure compliance with all relevant insurance regulations and company policies.
• Assist in the preparation of operational reports and performance metrics.
• Handle customer inquiries related to policy administration and operational procedures.
• Collaborate with IT and other departments to ensure seamless system operations.
• Contribute to training initiatives for new operational staff.

Requirements

• A minimum of 3 years of experience in insurance operations, policy administration, or claims processing.
• Solid understanding of insurance principles, products, and regulatory requirements in South Africa .
• Excellent organizational and time management skills.
• Proficiency in using insurance management software and MS Office Suite.
• Strong attention to detail and accuracy in data entry and processing.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively in a hybrid setting.
• A relevant diploma or certification in Business Administration or Insurance is advantageous.
• Problem-solving skills with a proactive approach to resolving operational challenges.
• Commitment to delivering high-quality service and operational excellence.

Benefits

• Competitive salary package.
• Hybrid work arrangement offering a balance of flexibility and office presence.
• Contribution to medical aid and pension fund.
• Opportunities for professional development and training in operations management.
• Generous annual leave and other statutory benefits.
• A supportive team environment in Queenstown .
• Career growth potential within the organization.